Akkodis is seeking a Technical Support Representative for a 3+ Contract position with a client located in Depew, NYPay Range: $23/hr - $24/hr (The rate may vary based on experience, education, geographic location, and other factors.)Position ResponsibilitiesThe Technical Support Representative is primarily responsible for providing technical support for products. This role involves researching and gathering information to support technical product questions, documenting product returns and complaints, and working with product teams to improve instrument quality.Key ResponsibilitiesProvide technical support for Reichert products.Complete orders for upgrades, replacements and loaners to support customer needs.Complete RMA documentation in MAX and provide support through Salesforce platform.Interface daily with customers regarding repairs, billing, and warranty inquiries.Research and gather information to support technical product questions, including interviewing subject matter experts.Learn and use Reichert's internal MRP and Complaint systems for documenting product returns, complaints, and manufacturing information.Attend product meetings and collaborate with product teams to improve instrument quality.Perform dealer training and travel to dealers, doctors offices, and trade shows as needed.Research, organize, develop, modify, and compose clear, concise technical documents, including diagrams, flow charts, and graphics, to meet ISO and industry technical writing standards.Assist in the development and maintenance of company style guides, templates, and document control.Update, edit, manipulate, and modify Reichert manuals in their source programs (e.g., InDesign, Word).Requirements For ConsiderationTwo-year degree in electronics (or higher) with a background in technical support, or equivalent experience.Mechanical and electronic repair experience for products.Background in ophthalmic instrumentation (preferred).Experience with serial communication and EMR systems (preferred).Ability to teach dealer technicians to repair, calibrate, and use ophthalmic instrumentation.Technical writing experience with Adobe (InDesign, Acrobat, Photoshop) and Microsoft (Word, Excel, PowerPoint).Proficiency in emerging technologies and software for technical support and documentation.Adaptability to new tools for remote support and virtual training.Continuous learning mindset for advancements in ophthalmic instrumentation and support methodologies.Strong digital literacy, including data analytics for improving support processes and customer satisfaction.If you are interested in this Technical Support Representative job, then please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Sunny Kumar at .Equal Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance