***Seeking local candidates in the Greater Milwaukee area***

Title: IT Support Specialist

Location: Menomonee Falls, WI

Details: Contract-to-hire position after 90 days, fully onsite role

Swing shift – 3 days 8am-5pm, 2 days 10am-7pm

Pay Rate: $28.30/hr.

Job Summary

The IT Support Technician provides basic to intermediate technical support by identifying, troubleshooting, escalating, and resolving information technology issues. This role supports end users with desktop, laptop, software, hardware, and basic networking issues, ensuring systems are properly installed, configured, and maintained to support daily business operations.

Responsibilities

• Identify, manage, escalate, and resolve technical issues in a timely and professional manner.
• Provide basic and intermediate technical support in a client-facing environment.
• Troubleshoot application issues and perform basic diagnosis of desktop and laptop software problems.
• Install, configure, and maintain software, print drivers, utilities, and related applications.
• Troubleshoot a wide range of IT issues including software, hardware, printers, and basic networking.
• Monitor systems to identify potential problems and take corrective action as needed.
• Document issues accurately and escalate according to established support procedures.
• Deliver consistent, customer-focused technical support while meeting service level expectations.

Years Of Experience And Education

• 1–3 years of related work experience in an IT support environment, or an equivalent combination of education and experience.
• 1–3 years of customer service experience.
• Technical experience supporting end users in an enterprise or client-facing environment preferred.

Skills Required

• Basic to intermediate knowledge of desktop and laptop operating systems.
• Experience troubleshooting software, hardware, printer, and basic networking issues.
• Familiarity with installing and configuring software applications and print drivers.
• Strong working knowledge of the Microsoft Office suite.
• Ability to diagnose technical issues and apply appropriate resolutions.
• Strong customer service, communication, and documentation skills.
• Ability to manage multiple issues, prioritize workload, and work effectively in a team environment.
• Willingness to collaborate with other IT teams and maintain schedule flexibility.

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