Information Technology Support Specialist

IT Support SpecialistLocation: Scottsdale, AZ (Onsite)Employment Type: Contract-to-HireJob SummaryThe IT Support Specialist provides hands-on technical support to end users while assisting with the administration and maintenance of IT infrastructure and systems. This role is responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a high level of customer service.This position operates in an onsite environment and requires a self-motivated, dependable individual who can work independently with minimal supervision.Key ResponsibilitiesProvide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT systemsCreate, manage, and maintain user accounts and access permissionsSupport Office 365 administration and basic network operationsManage and track IT service tickets; prioritize, follow up, and escalate as neededAssist with IT asset management to maintain accurate inventory recordsDevelop and maintain documentation including knowledge base articles, procedures, and user training materialsSupport mobile device management and video conferencing solutionsPerform general system troubleshooting across Windows, macOS, iOS, and Android platformsCollaborate with broader IT teams to support infrastructure and operational initiativesPerform other duties as assignedQualificationsMinimum of 1+ year of experience in an IT support or similar roleMicrosoft Office 365 administrationActive DirectoryExchange Server or Exchange OnlineMicrosoft Office SuiteFamiliarity with networking concepts and equipment (routers, switches, firewalls, access points) preferredExperience supporting mobile devices and A/V or video conferencing tools preferredHealthcare or hospital environment experience preferredBachelor’s degree or equivalent combination of education and experience preferredSkills & CompetenciesStrong troubleshooting and problem-solving abilitiesExcellent customer service skills with a user-first mindsetAbility to clearly communicate technical information to non-technical usersStrong organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced environmentAdditional RequirementsConsistent and reliable attendanceProfessional demeanor and presentationPhysical RequirementsProlonged periods sitting and working on a computerOccasionally lift and move equipment up to 20 poundsAbility to stand, walk, reach, and perform routine physical tasks in an office settingWork EnvironmentStandard office environment with moderate noise levels and activity