Information Technology Support Technician

IT Support TechnicianProject Team | Fort Smith, AR | Full-time | $22 to $28 per hour, depending on experienceAbout the roleD-Best Technologies is looking for an IT Support Technician to join our Project Team. You’ll deliver installations, migrations, and support for small and mid-sized businesses, both onsite at client locations and remotely from our office.ResponsibilitiesDeploy and configure workstations, servers, network equipment, firewalls, and VoIP systems at client sitesTake equipment from staging through configuration, testing, and deploymentPerform Microsoft 365 migrations and help transition clients to Entra ID and IntuneSupport the service team with remote tickets and projects as workload requiresDocument all work with accurate time entries and clear, complete notesContribute to our knowledge base and help improve our standard proceduresThe balance of onsite and remote work varies with project demand throughout the year.What success looks likeProjects completed correctly the first time, with no callbacksProactive communication with clients about status and changesEfficient problem solving. We value resolving issues quickly over prolonged troubleshooting, and that includes knowing when replacing hardware or escalating to your team lead is the better call.QualificationsHands-on IT support experience, preferably in an MSP environmentWorking knowledge of Windows, Microsoft 365, Active Directory or Entra ID, and network fundamentalsValid driver’s license and a clean driving recordPreferredCompTIA A+, Network+, or Security+Microsoft certifications such as MD-102, MS-102, or AZ-900Compensation and benefitsWe hire at two levels, and your starting rate depends on what you can handle independently on day one.Technician I: $22 to $24 per hour. Solid troubleshooting and Windows fundamentals, building experience with servers, networking, and Microsoft 365.Technician II: $25 to $28 per hour. Can independently handle server installs, network and firewall deployments, and Microsoft 365 / Active Directory migrations without supervision.Health, dental, vision, and life insurance, with D-Best covering 80% of individual premiums and 75% of family premiumsRetirement plan with a 3% company matchTwo weeks of paid time off accruing from day one and increasing with tenure, plus two weeks of sick leavePaid certification training and exam feesNo mandatory on-call rotation and a standard daytime scheduleCompany vehicle for client visits and all required toolsAbout D-Best TechnologiesD-Best Technologies has served Fort Smith and the River Valley since 1993, with a second office in Springdale. We are BBB A+ accredited, maintain a 99.5% customer satisfaction rating, and have been named Fort Smith’s Best of the Best four years in a row. Our mission is to simplify technology so our clients can focus on what matters most.