Summary:
The role involves providing advanced system support in desktop, field, and application environments, supporting enterprise systems, networks, and Department of Human Assistance applications. This position requires a candidate skilled in troubleshooting, configuring, and maintaining IT equipment and software while delivering excellent customer service.

Position Info:

• Title: Information Technology Systems Support Specialist Level I/II
• Client: County of Sacramento
• Duration: 9 Months
• Location: Rancho Cordova, CA 95670
• Work Mode: Onsite

Responsibilities:

• Operate, maintain, and repair IT equipment and software.
• Troubleshoot and configure desktop and network hardware/software issues.
• Provide 2nd level help desk support and respond to customer service requests.
• Assist with PC/laptop imaging, setup, and telework deployment.
• Perform equipment installations, including lifting up to 50 pounds.

Skills/Qualifications:

• Proficiency in Microsoft operating systems, including Windows 10 (Windows 11 is a plus).
• Experience with Microsoft 365 products.
• Knowledge of imaging software and automated imaging processes.
• Strong troubleshooting skills for computer hardware and software issues.
• Familiarity with customer service principles and practices.
• Valid California Driver's License, Class C.