Information Technology Technician

techexcellence provides IT managed services to small and mid-sized businesses. We offer a friendly and positive work environment, work from home capability, and competitive compensation and benefits. We are constantly growing, and we are looking for employees who are willing to grow with us.We are seeking an IT Technician to join our team! You will receive and resolve IT-related issues for clients. Applicants must have a dedicated space to work from home.Responsibilities:Resolving service desk ticketsCommunicating with clients (via phone, email, chat, and corporate SMS)Maintaining service levels on assigned ticketsOccasional on-site client visitsStrong focus on Microsoft 365 with IntuneCreating and updating company standard operating procedures for common tasksExceeding client service expectationsOther duties as assignedQualifications:High school diploma or equivalentClean driving recordCareer-oriented self-starterStrong communication skillsPositive and professional demeanorStrong troubleshooting and critical thinking skillsBasic knowledge of computer and server hardware is helpfulITIL Certification helpful but not requiredCertifications such as A+, Net+, Security+, etc. helpful but not requiredMinimum 3 years of experience in IT, customer service, or other related fieldsUnderstanding of basic principles of IT networkingExperience with Microsoft 365 with IntuneTechnical with knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add and remove users and basic knowledge of Group Policy Object (GPO))