The IT Technician will be responsible for providing comprehensive technical support to end-users, with a focus on PC systems, networking, and Microsoft M365 applications. The candidate will troubleshoot and resolve hardware and software issues, install and configure systems, and ensure the smooth operation of IT services within the organization according to corporate IT standards and policies. Responsibilities User Support Provide timely and effective support to end-users via various channels, including in-person, remote assistance, and ticketing system. Troubleshoot and resolve issues related to PC hardware and software, networking, and Microsoft M365 applications. Install, configure, and maintain desktops, laptops, and other computing devices. Ensure proper installation and functioning of software applications, updates, and patches. Network Support Diagnose and resolve network connectivity issues. Assist in the configuration and maintenance of routers, switches, and other networking equipment. Collaborate with network administrators from the corporate IT to optimize network performance. Microsoft M365 Support Administer Microsoft M365 applications, including Outlook, Word, Excel, Teams, and SharePoint. Resolve issues related to M365 licensing, permissions, and access. Assist users with collaboration tools and cloud-based services within the M365 suite. Documentation and Training Maintain detailed documentation of common issues and resolutions. Develop and conduct training sessions for end-users on IT systems and best practices. Security and Compliance Implement and enforce security policies and procedures according to corporate IT standards Inform the users about securiy and compliance practices International Collaboration Maintain regular communication and collaboration with the corporate IT located in Germany. Provide updates on ongoing projects, technical issues, and support requirements. Participate in virtual meetings and discussions to ensure alignment with global IT standards and policies. Qualifications Proven experience in providing IT support and troubleshooting. Strong knowledge of PC hardware/peripherals, operating systems, and software applications. Familiarity with networking concepts and protocols. Proficiency in Microsoft M365 applications and services. Motivated and eager to grow with the company Must be willing to work alternate schedule as needed to support business needs Disclaimers DEHN reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business needs, with or without notice. This job description may not list all duties for this position. This job description is not a contract of employment, and all employment unless otherwise disclosed is “at will” and either the incumbent or the company may terminate employment at any time for any reason. DEHN is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #J-18808-Ljbffr