Infrastructure Administrator

Infrastructure AdministratorOverviewWe are seeking an Infrastructure Administrator for a 90-day contract with a multi-location organization. This role sits between the help desk and the senior IT administrators. It handles escalated issues, resolves what it can, and passes along clear findings when senior support is needed.The right person has a solid help desk foundation, troubleshoots independently, and enjoys working with people across the organization.Key ResponsibilitiesTake ownership of escalated support tickets and work them to resolutionTroubleshoot network, end-user, and system issues across corporate and remote locationsSupport Microsoft 365 and Azure users and servicesResearch unfamiliar issues and find solutions independentlyEscalate issues to senior administrators with clear details when neededCreate documentation for recurring issues so the help desk can resolve them going forwardQualificationsHelp desk or desktop support background with experience handling escalated issuesExperience with Microsoft 365 and AzureWorking knowledge of networking and network troubleshootingExperience writing technical documentationStrong customer service and communication skillsAvailable for a hybrid schedule in Oak Brook, IL, with Tuesday and Thursday on-siteMMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.