Job Title: Infrastructure Service Delivery Manager

Location: Spokane, WA (Onsite)

Fulltime

Salary: $150K/p.a + Benefits (H1B transfer is also fine)

Need someone from NOC background.

Job Description:

• Expertise on experience and knowledge on infrastructure components Platform, Backup, storage, and Network.
• Being a Delivery Manager / NOC Lead, responsible for the project delivery and ensure to meet the committed SLA/KPI's.
• Experience in handling & managing 24*7 projects & offshore team.
• Hands on experience on patching - Servers on a monthly/regular interval.
• Perform the Production Database patch activities.
• Update / upgrade the network components as part of regular patching.
• Knowledge on Cloud based infrastructure solutions.
• Steering delivery from onsite for all the infra functions (Network Operations Center & Service Desk).
• Building customer Relationship and management.
• Responsible for business growth and bring in new opportunities.
• Onsite customer facing role with onsite offshore delivery support model.
• Closely works with Offshore tower leads & team members.
• Enable right support from respective technology towers for the smooth service delivery.
• Responsible for handling Hi-Priority / outages and drive towards resolution. (ex. During Hi-Priority/outages, engaging the right technical team and 3rd Party stakeholders)
• Ensure resources, capabilities, and capacity to meet Customer requirements.
• Responsible for resource fulfilment as per the requirement.
• Responsible for Operation Review Meetings (Weekly/Monthly/Quarterly) with customer counterparts Highlights, SLA performance, Risks, Issues, Upcoming major activities etc
• Preparing the reports based the requests & requirements from customer & internal team.
• Support account for revenue growth by managing high profitability.
• Identify the enhancement area's and bring in the necessary improvements.
• Ensure proper communication between onsite, offshore and Customer teams.
• Ensure to participate in the Major Incident Management call and send the periodic communication to internal and customer teams.
• Excellent communication skills and experience on tools like ServiceNow, Splunk and ITIL process.
• 24*7 project flexible with the work schedule and support during off business hours for any need / priority issues.

Skills

Mandatory Skills :

• NOC
• IT Infrastructure
• Command Center
• Server
• Storage
• Network