Inside Sales Account Specialist

Job DescriptionPosition Title: Inside Sales Account SpecialistDepartment/Business: Sales / Modern Ice Equipment & SupplyReports To: Sales Operations Manager in CSGLocation: Cincinnati, OH & Greendale, INEmployment Status: Full-TimeFLSA Status: Non-ExemptSchedule: Monday–Friday, 8:00 a.m.–5:00 p.m. | On-SiteEffective Date: 08/12/2026 rev.Position SummaryThe Inside Sales Account Specialist is responsible for proactively growing and managing a client portfolio across an assigned region. This role partners closely with Outside Sales, educates customers on products and solutions, supports order processes, and delivers high-quality, relationship-focused service. Products and services include capital equipment and consumables for the ice industry.Ideal candidates are positive, driven, relationship-focused, and genuinely excited to help clients succeed while contributing to business growth through proactive account development and back selling.Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to, the following:Proactively grow and manage a client portfolio across an assigned regionPartner closely with the Outside Sales team to exceed customer expectationsEducate customers on product features, benefits, and related solutions; identify and pursue appropriate upsell and cross-sell (back selling) opportunitiesSupport order entry, tracking, and client transition to the Ecommerce platformResolve client issues with empathy and efficiency; field shipment and warranty issues and escalate to the Customer Advocate Group as neededManage time and priorities to achieve service level and customer satisfaction goalsContinuously expand product knowledge and skillsDeliver memorable, people-focused service at every interactionPerform other duties as assignedMinimum Qualifications (Knowledge, Skills, and Abilities)3 years of account management or inside sales experience (B2B preferred)Strong interpersonal skills, emotional intelligence, and customer-first mindsetAbility to adapt, learn quickly, and maintain goal focusComfort with Microsoft Office Suite and CRM platformsManufacturing or industrial supply experience a plusCollege degree preferredBilingual (English/Spanish) a plus!Physical Demands and Work EnvironmentMust be able to remain in a stationary position for prolonged periods of timeAbility to communicate effectively by telephone and emailWe want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.Ready to join our team? Start by clicking the link below or copy and paste to your browser.https://app.testgorilla.com/s/3uh17yb8The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.