The Inside Sales Coordinator is responsible for providing high level professional sales and service for both public and private clients within the water infrastructure industry. This is a demand generation and fulfilment role within our pressure services group that offers career development opportunities within the greater commercial organization. Daily activities will include working in an office environment, processing orders, fielding incoming calls, reviewing bid boards, vetting opportunities, and working closely with inside and outside team members. The ideal candidate will have an ownership mentality, can do attitude, be self-disciplined, and have a strong desire to win.

Primary Responsibilities

• Product and services demand generation with new and existing clients.
• Fielding incoming service and sales calls.
• Directly facilitate customer requests for pricing, quote and scope of work deliverables associated with all services and products.
• Manage follow-up on quotations to determine low bidder and help close orders.
• Process orders, provide product submittals, drawing and down payment confirmation, and assist with problem-resolution and receivables.
• Coordinate and maintain regional product sales pricing in conjunction with field sales and field marketing.
• Has specific account relationships independent of outside sales involvement.
• Maintain project records, documentation and data in (CRM) database.
• Possesses thorough knowledge of services and products sold in assigned market, processes and policies to support and exceed customer requirements and expectations.
• Coordinate with the manufacturing and plant capabilities for products.
• Resolves inquiries on errors relating to invoicing, pricing or incorrect shipments and escalates as necessary.
• Ensures company and product policies and procedures are followed in a timely and accurate manner.
• Coordinate with all necessary internal customers including, but not limited to, Sales, Estimating, Manufacturing, Credit, and Operations.
• Follows process and procedures to produce repeatable, consistent and measurable outcomes.
• Other duties as assigned.

Qualifications

Required:

• 2 years of related experience in construction, manufacturing, customer service, order entry and sales.
• Excellent communication (written and verbal) skills with internal and external customers at all levels of the organization providing courteous, timely and accurate information.
• Demonstrated analytical competencies in basic math skills. Technical aptitude with respect to civil site plans and specifications a plus.
• Demonstrated ability to solve problems involving several variables while operating in a dynamic, fluid, team-oriented environment.
• Ability to handle multiple tasks and to prioritize situations requiring urgent attention'
• Time management and organization skills are required.
• Requires ability to read and comprehend documents including customer orders, price lists, training and procedural manuals.
• Demonstrated competencies in computer software (MS Office, CRM Database).
• Flexibility and willingness to learn new concepts, processes and product information.

Preferred:

• CRM experience
• Experience in construction, product sales, or manufacturing in an inside or outside sales role. Prior customer support on complex products

Key Words Water Infrastructure, water management, water conveyance, pipe, engineered pipe, construction services.