Inside Sales Rep

Responsive RecruiterBenefits include quarterly community service team projects, paid holidays, 401(k), dental insurance, health insurance, opportunity for advancement, profit sharing, training & development, vision insurance, paid time off, and flexible schedule.Inside Sales Rep/Account Manager at AlphaGraphics Duluth | Johns CreekYou are a key driver to scale our company and to level up our clients' businesses. With a focus on inside sales, you deepen our footprint in existing accounts, and create a next-level experience for our clients.Inside Sales Rep ResponsibilitiesCustomer Experience: Provide a top-tier customer experience to delight clients and exceed their expectations.Problem Resolution: Present solutions when challenges arise and resolve customer complaints with five-star service.Production Liaison: Bridge customers' requests to the production team, maintaining attention to costs, stock, capabilities, and timeframes.Project Management: Manage orders as complete projects to meet quality and on-time standards. Make vendor arrangements, discuss capabilities with production, confirm stock availability & pricing, proactively update clients, and complete final quality control checks.What We Expect of YouRevenue Generation: Build trust, educate customers, and deepen relationships to generate revenue with profitable margins.Lead Management: Grow assigned accounts/proactively follow up with assigned inbound leads.Proactive Quoting: Prepare estimates and follow up multiple times in a timely manner across a variety of communication channels.Opportunity Recognition: Conduct onsite surveys, client meetings, and deliveries -- actively recognizing growth opportunities.Sales Growth: Apply customer retention, cross-selling, and up-selling strategies to increase sales/reactivate accounts.Account Penetration: Build trust, educate, and deepen relationships with an increased number of contacts and departments with clients.Active Listening: Ask probing questions to capture customer specifications, unspoken needs, underlying problems, and future sales.What You Bring to the TableLooking for a career, not a jobUnderstanding of the customer journey and a track record of scaling existing partnershipsHigh energy, extremely self-motivated, with the ability to carry yourself like an executiveResourcefulness, ambition, investigative approach, with lots of innovationWhy Work Here? What You Can Expect?High-impact, low-ego environment built on collaboration and people-first valuesDedication to our craft and care for the humanity behind the workDays with shared laughter and banterCelebrations of team members' birthdays and center milestonesCommunity impact through quarterly team service projects for our neighborsWe are a woman-owned, locally based marketing and visual communications company that specializes in client solutions. Our center is individually owned and operated by The Gentner Group as a franchisee under the nationwide brand AlphaGraphics. Team members at AlphaGraphics Duluth | Johns Creek are employees through our PEO Justworks.At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!We invite EVERYONE to apply!*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.