COMPANY OVERVIEW

A recognized industry leader trusted by the United States government for over 75 years. With an impeccable reputation and dedication to delivering quality, WTC is a single integrated solutions provider, bringing equipment, parts, and service together to provide comprehensive solutions to all industries and government institutions and service trades.

POSITION SUMMARY

The Inside Sales Representative for MRO will be responsible for managing customer accounts, generating sales leads, and providing excellent customer service. This role involves understanding customer needs, recommending suitable products, and ensuring customer satisfaction to drive sales growth.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions.

Customer Account Management

· Build and maintain strong relationships with customers.

· Understand customer requirements and recommend appropriate products and services to meet their requirements.

· Manage customer accounts and ensure timely follow-up.

Sales Generation

· Identify and pursue new sales opportunities.

· Develop and implement sales strategies to achieve targets.

· Conduct product demonstrations and presentations to potential customers.

· Conduct cold calls and search online bid board systems.

Customer Service

· Provide prompt and accurate information to customers regarding products, pricing, and availability.

· Address and resolve customer inquiries and complaints.

· Ensure high levels of customer satisfaction through excellent sales service.

Collaboration

· Work closely with the marketing team to align sales strategies.

· Collaborate with the product team to stay updated on the latest product offering and technologies.

· Coordinate with the logistics team to ensure timely delivery of products.

· Work with contracts and purchasing to ensure up to date pricing on core and non-core vendors.

Market Analysis

· Monitor industry trends and competitor activities.

· Provide feedback to the management team on market conditions and customer preferences.

· Recommend product improvements and new product introductions based on customer feedback.

COMPETENCIES

· Analytical thinking and problem solving skills

· Ability to work independently and in a team environment

· Detail oriented with strong organizational skills

· Strong sales and negotiation skills

· Excellent communication and customer service skills

EDUCATION AND EXPERIENCE

· Bachelor’s degree in related field preferred

· Proven experience in Inside Sales, preferably in the hand and power tools industry

· Knowledge of market trends and customer needs in the tool sector

· Federal government or Department of Defense experience recommended but not required

COMPUTER SKILLS

· Proficiency in Microsoft Office Suite (especially Excel)

· Experience with CRM system (e.g. SalesForce)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. Also requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment.

EQUAL OPPORTUNITY EMPLOYER

Wright Tool Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category.

• EEO Poster
• FMLA Rights
• Employee Polygraph Protection

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.