Provide customer service and assistance to customers, outside sales, and operations teams. The position will report to the Branch Manager. Mechanical, hydraulic, electrical or pump knowledge highly preferred.

Essential Functions:

• Answer incoming phone calls, disburse messages, and manage email flow
• Troubleshoot pump application issues
• Size pumping applications
• Research and find obsolete or unique pump parts
• Understand multiple product lines
• Process Warranties and Return Goods Authorization’s
• Submit sales orders and production tickets
• Understand the ERP application at an intermediate level
• Perform customer service functions
• Enter direct ship orders and purchase orders
• Performs other duties as required or assigned, which are reasonably within the scope of the duties in this job classification

Requirements

• 2 to 3 years of previous experience in inside sales or customer service roles
• Experience with Microsoft Word, PowerPoint, Excel, and Outlook at an intermediate level
• Experience in agricultural, residential, or industrial pumping
• Experience with rotating equipment, liquid pumps, and motors
• Experience with enterprise applications to include CRM and ERP solutions

Competencies Required:

• Analysis & problem-solving: ability to work independently with little direction
• Detail oriented: identifies defects and ensures compliance with specifications
• Technical Aptitude: understands and interprets technical language regarding sizing pumps and drives and troubleshooting application issues for customers.
• Communication: able to articulate thoughts and ideas clearly and effectively in written and oral forms to internal and external customers
• Initiative: takes ownership of work without being asked
• Flexibility and adaptability: ability to work in a fast-paced environment

Education Required:

• High school diploma or equivalent required
• Associate’s degree strongly preferred

Physical Requirements:

• Ability to remain at a stationary position 50% of the time
• Ability to stand, walk, use hands to finger, handle or feel, and reach with hands and arms
• Ability to occasionally lift office products and supplies weighing up to 20 pounds
• Ability to work overtime

Work Environment:

• The duties of the job are primarily performed in an office environment
• There is some exposure to noise in the work environment, which is usually moderate
• This position is not eligible for telework

Benefits

• Medical, Dental & Vision Insurance
• Retirement: 401(k) matching
• 7 Company Paid Holidays and 1 Float Holiday!
• PTO to support your work-life balance
• Health Savings Account (HSA, FSA)
• Dependent Care (FSA)
• Life & Disability Insurance – Basic Life, AD&D, Short- & Long-Term Disability and more!

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Mitchell Lewis & Staver provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.