Inside Sales Representative

Inside Sales Representative Infrastructure Products GroupOldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.Job SummaryThe individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.Job LocationThis position will be at our location in Lebanon, TN.Job ResponsibilitiesReceive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellationsProvide information about products and generate price quotations and generate sales orders in a timely mannerRefer to product catalogs and specification guides to determine related product uses and applicationsProvide support to outside sales forceReview job plans and bidding documents for quotes and developing project summaries for outside sales personnelInvestigate and research all customer inquiries and concerns and follow-up promptly with the customerHelp customers with design ideas/problems; provide customer feedback to managementRetrieve information for Credit Department when neededFollow all safety regulationsOther duties may be assigned as neededJob RequirementsHigh school diploma or equivalent / Bachelor's Degree preferredMust have some previous sales experience, preferably in the construction industryExperience with Microsoft OfficeAbility to work in a team based environmentAbility to do basic mathGood organizational and problem solving skillsExperience with multi-line phone systemAttention to detailAbility to multi-task in a fast paced environmentOther duties assigned as neededWhat CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.