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Insight Executive (Ref: 84150)

In United Kingdom United States

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Insight Executive (Ref: 84150)   

JOB TITLE:

Insight Executive (Ref: 84150)

JOB TYPE:

Full-time

JOB LOCATION:

Greater Lincoln Area United Kingdom United States

JOB DESCRIPTION:

Job Summary

This is a Nationally based role

Job Description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve.
We pride ourselves on being an employer of choice.
We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
To find out more about how we do this visit: https://www.
gov.
uk/government/organisations/ministry-of-justice/about/equality-and-diversity .


Position:Insight Executive

Company:Office of the Public Guardian (OPG)

Location:National (occasional travel to Birmingham and Nottingham will be required)

Grade / Salary: EO / 27,223 minimum per annum

Contract Type Permanent

Role Overview

This is an exciting time at the Office of the Public Guardian (OPG), as we transform how we deliver our statutory services and ensure that we are fit for the future.
As an Insight Executive, this will be a new role in our insight and customer experience team.


The Insight & customer experience team helps to bring the voice of the customer and stakeholders to life in compelling ways using social research, internal data, user research and feedback from our customers.
The purpose of the role is to analyse data related to our different customer groups and pull our clear insights and recommendations.
This role will enable the individual to be exposed to a wide spectrum of research and insight work, with a specific focus on supporting our customer experience workstream.
This will include working on our customer satisfaction programme - helping to inform our survey design, data collection and analysis as well as looking at customer feedback data from other parts of OPG.
The data generated will be used to inform strategic decision making, policy making, service design and operational improvements.


Producing work quickly and effectively is essential and the post-holder has a high attention to detail, must be numerate and have been exposed to/have prior experience of consumer research, specifically quantitative research and analysis.
As the scope of the insight and customer experience teams grows over next few years, it is anticipated that this role will have the opportunity to support across a breadth of projects within OPG.


Organisational Overview

OPG is an executive agency of the Ministry of Justice (MoJ) and was set up in 2007 following the introduction of the Mental Capacity Act 2005.
We are a friendly and inclusive organisation that delivers vital public services with real impacts on the lives of some of the most vulnerable people in society.
We work closely with the Court of Protection, the legal profession, social services, and charities.
Our staff are mostly based in Birmingham and Nottingham.


The Public Guardian, supported by OPG, discharges a range of statutory functions under the Mental Capacity Act principally maintaining registers of Lasting Powers of Attorney (LPA), Enduring Powers of Attorney (EPA) and of orders appointing deputies and guardians; supervising deputies, and dealing with representations about the way in which attorneys and deputies are exercising their powers.
The OPG registers approximately 900,000 LPAs and EPAs and supervises around 60,000 deputies per year.


Following a consultation in 2021 by the Ministry of Justice, ministers have now set out plans to transform the LPA system making it quicker to use, easier to access and even more secure from fraud.
Under the proposals, people will be able to make an LPA completely online for the first time bringing it in line with other government services such as applying for a divorce.
The current paper- based system will continue to operate meaning people can choose an accessible process thats best for their specific needs

Through this and other reforms, the way OPG provides services will change to help us meet the growing needs of our users, partners, and our stakeholders.
It will make sure our users experience a better level of support and it will help us to respond to the changing needs of society.
These reforms will enable us to create high-quality services that are accessible and affordable for all.


Job Duties And Responsibilities

Your responsibilities will include:

  • Data Collection : Support the insight manager in ensuring sampling, fieldwork (inc.
    data entry) and analysis for customer satisfaction are performed in a timely, accurate manner
  • Research Design : Manage changes to customer satisfaction surveys and implementing, testing and QA for survey scripting changes
  • Analysis: Support the insight manager in identifying and tracking core trends; customer painpoints and drivers of satisfaction and ensuring data from other customer feedback channels are integrated effectively into the OPG wide view of customer feedback
  • Influencing: Collaborate effectively with teams in OPG and the Ministry of Justice (MoJ) to understand factors that may influence our customer satisfaction metrics and to ensure the results of our tracking programmes are shared with core stakeholders
  • Communication: Able to support the insight manager in delivering research findings to stakeholders across OPG in a clear, concise way
  • Continuous Development: Identify ways to drive efficiencies and automation to ensure there is capacity to support in research projects across the insight team.
    Support on maintaining and evolving our knowledge library of key projects.
  • Continuous Development : Contribute towards the development of new customer insight capabilities that raise the profile of the insight function within OPG


Skills & Qualifications

We are interested in people who have:

Essential:

  • Understanding of data and a clear desire to work with data
  • A curious and inquisitive
  • Strong data literacy with an ability to extract customer insight from quantitative data
  • Experience of analysing data across multiple data sources, including visualising the data g.
    in clear charts that tell the story and pulling out clear insight.
  • Experience with Microsoft Excel & Powerpoint
  • Evidence of high attention to detail
  • Be comfortable working as part of a small team with an evolving scope and focus


Desirable:

  • An understanding of statistics and their application in market research
  • An understanding of/exposure to statistical software packages g.
    Python, R, SPSS or similar.
  • Experience with survey scripting platforms
  • Research experience (1+ years) OR membership of Government Social Research Profession
  • Good appreciation of different research methodologies and voice of the customer through various data sources.
  • Capable of independent analysis and interpretation of complex data


Application process

This recruitment will follow the Civil Service Success Profile process and will assess your Experience, Behaviours and Strengths.


Candidates will be expected to provide a CV (2 pages of A4 maximum) plus a supporting personal statement of no more than 500 words explaining how you demonstrate your experience against the essential and desirable criteria required for this role.


If you are successful at sift, you will be invited to an interview which will follow the Success Profile process.


Interview process

Your interview will assess your Behaviours, Experience and Strengths.


You should expect strength-based questions and questions relating to the following Civil Service behaviours:

Strong candidates will be able to present evidence of:

  • Communicating & Influencing (Level 2)
  • Making Effective Decisions (Level 2)
  • Changing and Improving (Level 2)


Interviews will be held on Microsoft Teams.


Reasonable Adjustments: At OPG we are committed to ensuring our workplace remains diverse and inclusive place to work.
We want to help you demonstrate your full potential whatever type of assessment is used.
If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.


This is a full-time post.
However, requests for flexible, part-time working and job share will be considered, considering at all times the operational needs of the Department.


For further information on benefits of working for OPG, such as our Flexible Working Opportunities, please check the candidate information pack attached to this advert.


If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.


Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions
  • Changing and Improving


Alongside your salary of 27,223, Office of the Public Guardian contributes 7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.


  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance


For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.


Link: https://justicejobs.
tal.
net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.


https://justicejobs.
tal.
net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.


Security

Successful candidates must undergo a criminal record check.


People working with government assets must complete baseline personnel security standard (opens in new window) checks.


Nationality Requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service


Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.


We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .


The Civil Service embraces diversity and promotes equal opportunities.
As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.


The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.
Read more about prison leaver recruitment (opens in new window) .


Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.


Contact point for applicants

Job contact :

  • Name : SSCL Recruitment Enquiries Team
  • Email : Moj-recruitment-vetting-enquiries@gov.
    sscl.
    com
  • Telephone : 0845 241 5359


Recruitment team

  • Email : Moj-recruitment-vetting-enquiries@gov.
    sscl.
    com


Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles.
I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.
sscl.
com) in the first instance.
If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission.
For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.
independent.
gov.
uk/civil-service-recruitment/complaints/

https://justicejobs.
tal.
net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/84150-84150-Insight-Executive/en-GB

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

27223 per year

SNAPRECRUIT ID:

S-1707249252-040ab6af37c1cb231e53da79f1ba32e1

LOCATION:

United Kingdom United States

CITY:

Greater Lincoln Area

Job Origin:

jpick2

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Job Summary

This is a Nationally based role

Job Description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity .

Position:Insight Executive

Company:Office of the Public Guardian (OPG)

Location:National (occasional travel to Birmingham and Nottingham will be required)

Grade / Salary: EO / 27,223 minimum per annum

Contract Type Permanent

Role Overview

This is an exciting time at the Office of the Public Guardian (OPG), as we transform how we deliver our statutory services and ensure that we are fit for the future. As an Insight Executive, this will be a new role in our insight and customer experience team.

The Insight & customer experience team helps to bring the voice of the customer and stakeholders to life in compelling ways using social research, internal data, user research and feedback from our customers. The purpose of the role is to analyse data related to our different customer groups and pull our clear insights and recommendations. This role will enable the individual to be exposed to a wide spectrum of research and insight work, with a specific focus on supporting our customer experience workstream. This will include working on our customer satisfaction programme - helping to inform our survey design, data collection and analysis as well as looking at customer feedback data from other parts of OPG. The data generated will be used to inform strategic decision making, policy making, service design and operational improvements.

Producing work quickly and effectively is essential and the post-holder has a high attention to detail, must be numerate and have been exposed to/have prior experience of consumer research, specifically quantitative research and analysis. As the scope of the insight and customer experience teams grows over next few years, it is anticipated that this role will have the opportunity to support across a breadth of projects within OPG.

Organisational Overview

OPG is an executive agency of the Ministry of Justice (MoJ) and was set up in 2007 following the introduction of the Mental Capacity Act 2005. We are a friendly and inclusive organisation that delivers vital public services with real impacts on the lives of some of the most vulnerable people in society. We work closely with the Court of Protection, the legal profession, social services, and charities. Our staff are mostly based in Birmingham and Nottingham.

The Public Guardian, supported by OPG, discharges a range of statutory functions under the Mental Capacity Act principally maintaining registers of Lasting Powers of Attorney (LPA), Enduring Powers of Attorney (EPA) and of orders appointing deputies and guardians; supervising deputies, and dealing with representations about the way in which attorneys and deputies are exercising their powers. The OPG registers approximately 900,000 LPAs and EPAs and supervises around 60,000 deputies per year.

Following a consultation in 2021 by the Ministry of Justice, ministers have now set out plans to transform the LPA system making it quicker to use, easier to access and even more secure from fraud. Under the proposals, people will be able to make an LPA completely online for the first time bringing it in line with other government services such as applying for a divorce. The current paper- based system will continue to operate meaning people can choose an accessible process thats best for their specific needs

Through this and other reforms, the way OPG provides services will change to help us meet the growing needs of our users, partners, and our stakeholders. It will make sure our users experience a better level of support and it will help us to respond to the changing needs of society. These reforms will enable us to create high-quality services that are accessible and affordable for all.

Job Duties And Responsibilities

Your responsibilities will include:

  • Data Collection : Support the insight manager in ensuring sampling, fieldwork (inc. data entry) and analysis for customer satisfaction are performed in a timely, accurate manner
  • Research Design : Manage changes to customer satisfaction surveys and implementing, testing and QA for survey scripting changes
  • Analysis: Support the insight manager in identifying and tracking core trends; customer painpoints and drivers of satisfaction and ensuring data from other customer feedback channels are integrated effectively into the OPG wide view of customer feedback
  • Influencing: Collaborate effectively with teams in OPG and the Ministry of Justice (MoJ) to understand factors that may influence our customer satisfaction metrics and to ensure the results of our tracking programmes are shared with core stakeholders
  • Communication: Able to support the insight manager in delivering research findings to stakeholders across OPG in a clear, concise way
  • Continuous Development: Identify ways to drive efficiencies and automation to ensure there is capacity to support in research projects across the insight team. Support on maintaining and evolving our knowledge library of key projects.
  • Continuous Development : Contribute towards the development of new customer insight capabilities that raise the profile of the insight function within OPG


Skills & Qualifications

We are interested in people who have:

Essential:

  • Understanding of data and a clear desire to work with data
  • A curious and inquisitive
  • Strong data literacy with an ability to extract customer insight from quantitative data
  • Experience of analysing data across multiple data sources, including visualising the data g. in clear charts that tell the story and pulling out clear insight.
  • Experience with Microsoft Excel & Powerpoint
  • Evidence of high attention to detail
  • Be comfortable working as part of a small team with an evolving scope and focus


Desirable:

  • An understanding of statistics and their application in market research
  • An understanding of/exposure to statistical software packages g. Python, R, SPSS or similar.
  • Experience with survey scripting platforms
  • Research experience (1+ years) OR membership of Government Social Research Profession
  • Good appreciation of different research methodologies and voice of the customer through various data sources.
  • Capable of independent analysis and interpretation of complex data


Application process

This recruitment will follow the Civil Service Success Profile process and will assess your Experience, Behaviours and Strengths.

Candidates will be expected to provide a CV (2 pages of A4 maximum) plus a supporting personal statement of no more than 500 words explaining how you demonstrate your experience against the essential and desirable criteria required for this role.

If you are successful at sift, you will be invited to an interview which will follow the Success Profile process.

Interview process

Your interview will assess your Behaviours, Experience and Strengths.

You should expect strength-based questions and questions relating to the following Civil Service behaviours:

Strong candidates will be able to present evidence of:

  • Communicating & Influencing (Level 2)
  • Making Effective Decisions (Level 2)
  • Changing and Improving (Level 2)


Interviews will be held on Microsoft Teams.

Reasonable Adjustments: At OPG we are committed to ensuring our workplace remains diverse and inclusive place to work. We want to help you demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

This is a full-time post. However, requests for flexible, part-time working and job share will be considered, considering at all times the operational needs of the Department.

For further information on benefits of working for OPG, such as our Flexible Working Opportunities, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions
  • Changing and Improving


Alongside your salary of 27,223, Office of the Public Guardian contributes 7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance


For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service


Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : SSCL Recruitment Enquiries Team
  • Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
  • Telephone : 0845 241 5359


Recruitment team

  • Email : Moj-recruitment-vetting-enquiries@gov.sscl.com


Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/84150-84150-Insight-Executive/en-GB

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