Installation Technician (Tiers 1, 2 & 3) – Integrated Security

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.

Job Summary

The Installation Technician at SafeTouch Security installs, services, and maintains residential and small business security systems, including burglar alarms, cameras, video doorbells, smart home devices, and related low-voltage equipment. This role requires strong mechanical ability, comfort working in attics/crawlspaces, and the ability to run wire, mount devices, program panels, and educate customers on system use. This is a three-tiered role with increasing levels of responsibility and expertise.

Tier One Duties and Responsibilities

• Assist senior technicians with residential and small business security system installations.
• Support with running and securing low-voltage wiring through attics, walls, crawlspaces, and ceilings.
• Mount and install equipment including keypads, door/window contacts, motion detectors, glassbreaks, sirens, and control panels.
• Assist with installation of security cameras, video doorbells, and smart home components as needed.
• Perform basic system testing (sensor checks, communication tests, walk tests) and help troubleshoot common issues.
• Learn basic programming and configuration of alarm panels and connected devices.
• Maintain accurate documentation including equipment used, serial numbers, and job completion notes.
• Provide professional customer service and assist with basic customer questions during installation.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Participate in an on-call rotation.
• Perform additional duties as required to support business needs.

Tier One Requirements

• High school diploma or equivalent.
• Interest in hands-on work and willingness to learn the security installation trade.
• Basic understanding of low-voltage systems and wiring (or ability to learn quickly).
• Comfortable using hand tools (drill, ladder, fish tape, testers, etc.).
• Strong technical aptitude, attention to detail, and problem-solving ability.
• Work well independently and in a team environment.
• Strong communication skills and a customer-service mindset.
• Safety-first mindset.
• Pass drug screening and background requirements.
• Valid driver's license and insurance-approved driving record. Maintain compliance with SafeTouch’s fleet driving policy.
• Bilingual is a plus.

Tier Two Duties and Responsibilities

• Independently complete standard to intermediate residential and small business installations.
• Perform service calls including troubleshooting sensor issues, wiring faults, communication failures, and device replacement.
• Install and configure equipment such as alarm panels, keypads, sensors, cameras, and smart home devices.
• Perform clean and professional wire routing, termination, labeling, and device mounting.
• Complete full system testing and verify proper operation before job completion.
• Educate customers on system operation, app use, arming/disarming, and basic troubleshooting.
• Maintain accurate records of equipment inventory and project documentation.
• Provide guidance and training support to Tier 1 technicians.
• Coordinate with customers to schedule installation/service appointments and confirm site readiness.
• Ensure compliance with industry standards and company installation guidelines.
• Stay updated on security alarm technology, camera systems, and installation best practices.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Participate in an on-call rotation.
• Perform additional duties as required to support business needs.

Tier Two Requirements

• High school diploma or equivalent.
• Two (2) or more years of experience in security alarm installation, low-voltage installation, or related field.
• Strong understanding of alarm system components, wiring methods, and troubleshooting principles.
• Comfortable drilling, mounting, fishing wire, and working in residential and light commercial environments.
• Ability to manage multiple jobs and service calls while meeting quality and customer service expectations.
• Strong problem-solving and analytical skills; detail-oriented with technical aptitude.
• Excellent communication and interpersonal skills with customers, coworkers, and vendors.
• Safety-first mindset.
• Pass drug screening and background requirements.
• Valid driver's license and insurance-approved driving record. Maintain compliance with SafeTouch’s fleet driving policy.
• Bilingual is a plus.

Tier Three Duties and Responsibilities

• Independently coordinate and complete complex residential and small business installations and service work.
• Design and recommend customized security solutions including burglar alarm, video surveillance, smart home integration, and small business security needs.
• Lead panel takeovers, complex troubleshooting, and advanced system diagnostics.
• Install and configure advanced devices such as multi-camera systems, network-connected cameras/NVRs, smart locks, and integration components (as applicable).
• Conduct system inspections, audits, and quality control checks to ensure SafeTouch installation standards are met.
• Provide mentorship, training, and technical support to Tier 1 and Tier 2 technicians.
• Maintain accurate documentation including job notes, equipment tracking, and service outcomes.
• Coordinate with customers to schedule installations or service appointments and explain system functionality clearly.
• Build strong relationships with customers and vendors and represent SafeTouch professionally in the field.
• Ensure compliance with industry standards, regulations, and SafeTouch policies.
• Stay updated on emerging security technology and installation best practices.
• Assist in improving standard operating procedures, training materials, and field best practices.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Participate in an on-call rotation.
• Perform additional duties as required to support business needs.

Tier Three Requirements

• High school diploma or equivalent.
• Three (3) or more years of experience in security alarm installation and service (residential and/or small business).
• Advanced knowledge of alarm system components, wiring, programming, and troubleshooting.
• Demonstrated ability to lead complex installations and resolve advanced technical issues in the field.
• Ability to manage multiple installations/service calls and maintain quality, documentation, and customer satisfaction.
• Strong leadership, organization, and time management skills.
• Excellent communication and interpersonal skills with customers, coworkers, and vendors.
• Security/low-voltage certifications are preferred (training may also be made available through SafeTouch).
• Safety-first mindset.
• Pass drug screening and background requirements.
• Valid driver's license and insurance-approved driving record. Maintain compliance with SafeTouch’s fleet driving policy.
• Bilingual is a plus.

Physical Requirements – all 3 tiers:

• Work indoors and outdoors in varying weather conditions, including attics, crawl spaces, and roofs.
• Stand, walk, or remain seated at a desk for extended periods.
• Move equipment and materials up to 50 pounds.
• Observe details at close range.
• Handle products, take notes, operate technology, and present information.
• Read documents and presentations using electronic devices and hard copy materials while interacting with others.
• Exchange accurate information in person, over the phone, in writing, and electronically.
• Communicate clearly and articulately for presentations and interpersonal interactions so others will understand.
• May be exposed to loud noise.
• Drive to work, client sites, and as business needs require.
• Navigate uneven or slippery surfaces or both.
• Safely ascend and descend stairs and ladders as needed.
• Bend, kneel, crouch, and reach for extended periods.
• Adequate vision, hearing, and manual dexterity to safely operate hand tools, power equipment, and heavy machinery.

Job Type: Full-time, non-exempt

Core Work Hours/Availability: 7:00 AM to 4:00 PM Monday through Friday or Tuesday through Saturday. Overtime as business needs require. Participate in an on-call rotation, with a $75 stipend per on-call period.

Travel: 20 – 25%

Company Vehicle: Yes

Reports to: Regional Operations Manager

Benefits:

• Competitive pay plus quarterly incentive opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with match
• Paid time off and holidays
• Opportunities for professional development and growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.