Job Title: Installation Technician

Location: Kentucky

Duration: 2 years (Potential Extension)

Shift Timing: Standard Shift

Position Summary

• The Installation Technician will perform onsite installation, service, and testing of Company's technology solutions.
• This position requires strong hands-on skills, customer service, and familiarity with network infrastructure.
• The technician will work both independently and as part of a team to ensure timely, high-quality installations.

Key Responsibilities

• Perform onsite installation, configuration, and testing of routers, POTS-in-a-Box units, UCaaS systems, and related equipment.
• Conduct site surveys, document requirements, and assess installation environments.
• Install, terminate, and test cabling (voice/data) and low-voltage infrastructure.
• Configure and troubleshoot Ethernet, TCP/IP, VLANs, DHCP, QoS, and network hardware.
• Coordinate with project managers, clients, and vendors to ensure successful installations.
• Provide professional customer service and represent Company positively at client sites.
• Complete documentation, job tickets, and installation reports accurately and on time.
• Follow company safety procedures and maintain a clean, safe work environment.

Minimum Qualifications

• High school diploma or GED.
• Valid driver's license and reliable transportation.
• Strong problem-solving and customer service skills.
• Ability to work independently and manage multiple assignments.
• Basic understanding of networking fundamentals and voice/data wiring standards.

Preferred Qualifications

• Associate's degree or technical certification in telecommunications, networking, or electronics.
• 1 2 years of experience in IT, telecom, or low-voltage field installation.
• Experience installing routers, switches, VoIP systems, or fiber connectivity.
• Certifications such as A+, Network+, or equivalent are a plus.
• Experience with Microsoft Teams, UCaaS platforms, and field service tools.

Physical Requirements & Work Environment

• Technicians must be able to stand, bend, climb, kneel, and lift up to 50 lbs.
• Work may occur indoors or outdoors in various weather conditions, and travel may be required.
• Use of standard tools and electronic devices is expected.