Responsibilities

In coordination with subject matter experts (SMEs) and other stakeholders, analyze, design, and develop new training deliverables to meet the training needs of IV-D program staff. This may include a variety of delivery formats, such as web-based training, virtual or in-person instructor-led training, job aids, webinars, etc.
Update (maintain) existing training curriculum to keep materials current with policy and system changes.
Improve existing training curriculum based on adult learning theories, training industry best practices, and feedback from participants, stakeholders, and/or other trainers.
Develop additional evaluation strategies to improve actionable data collection and feedback mechanisms for ongoing improvement of training deliverables.
Apply standards to new and existing training materials. These standards include the Race Equity Training Review Tool and the PDD Style Guide.
Develop and/or maintain Training Services team templates.
In coordination with the Training Services administrative assistant, prepare the logistics for training implementation. This includes duties such as writing a course description and conducting train-the-trainer sessions to prepare other trainers in delivery of the new/updated materials.
Attend joint application design meetings (JADs) to offer insights and learn from system design sessions.
Attend various (virtual) meetings with users to establish relationships with the user base. This will provide greater insight into user needs and build relationships necessary for thorough training needs analysis.
Work with training team management to implement the long-term strategy of the Michigan IV-D Program's training curriculum.
Occasional virtual training delivery may be required.
Required skills and qualifications

Proficient in Office 365 tools, such as Word, PowerPoint, SharePoint, and Outlook
Proficient in Articulate 360 Suite
Proficient in Camtasia
Familiarity with the ADDIE model of instructional design
Familiarity with agile project management
Outstanding communication, presentation, and leadership skills
Strong analytical and problem-solving skills
Ability to effectively manage conflicting needs of stakeholders
Committed to supporting diversity, equity and inclusion and incorporate the concepts in daily interactions and considerations
Ability to establish and maintain effective relationships with a variety of business program areas and support teams as well as a diverse group of stakeholders

Preferred skills and qualifications

Bachelor's degree (or equivalent) in related discipline
At least one year of experience working with the Michigan IV-D child support program (e.g., as a program partner such as a Friend of the Court, Prosecuting Attorney or OCS employee) or other state IV-D child

support program
Experience working with a statewide child support system (experience working with the Michigan Child Support Enforcement System highly desired)
Proficiency with applicable project management tools and technology
Familiarity with system development methodologies
Understanding of Human Centered Design principles

BADAL KANOJIA