Position Details
Insurance Customer Service Rep Apply
Job Description
At COUNTRY Financial - Matt Reed Agency, we combine over 50 years of industry experience with a genuine commitment to helping our clients. We specialize in all lines of insurance and financial services, offering personalized guidance and dependable support to every individual and business we serve. Our office is client-focused and built on teamwork. We take pride in being a supportive, energetic group that values integrity, communication, and growth. If youre looking for a workplace that feels both professional and personal, this is the place to grow your career.
As an Insurance Customer Service Representative, you will play an essential role in delivering outstanding client experiences. From handling inquiries and processing policy updates to supporting our agents and helping clients understand their coverage, youll be the face of service excellence in our agency.
- Base pay: $35,000-$45,000 (based on experience)
- Paid time off (PTO) and paid vacation
- Mon-Fri schedule with evenings and weekends off
- Retirement plan
- Hands-on training and mentorship
- Supportive team culture
- Home office support
If youre motivated by helping others, thrive in a team environment, and want a role that keeps you engaged and growing, we encourage you to apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Retirement Plan
Evenings Off
Weekends Off
Home Office Support
Paid Vacations
Responsibilities
- Provide a positive and professional client experience in every interaction
- Greet clients and prospects who visit the office
- Contact clients at risk of policy or contract cancellation
- Manage calendars, schedule appointments, and handle follow-ups
- Support marketing campaigns and community events
Requirements
- Prior customer service or insurance experience preferred
- Property & Casualty license (or willingness to obtain upon hire)
- Strong communication and interpersonal skills
- Organized and detail-oriented with excellent time management
- Team-oriented attitude with a proactive, doer mindset
