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INTAKE COORDINATOR JOB DESCRIPTION

Supervisor: Area Coordinator Classification: Non-exempt, hourly, 20 hours per week

Our Mission:

Alongside Families exists to connect isolated families in the Carolinas to local church communities that champion family preservation and physical, spiritual, and emotional thriving.

Alongside Families is a non-denominational, Christian nonprofit religious organization with a statement of faith that all board members, staff, partner churches, and volunteers believe in.

The Need:

When difficult circumstances arise, many people rely on relatives and friends for support. But for some parents struggling with social isolation or poverty, this is not an option. During times of crisis such as homelessness, hospitalization or mental health struggles, parents without a support system may be unable to provide a safe home for their children. Children may eventually be removed into the child welfare system if parents are not given the support they need.

The Alongside Families Solution:

Alongside Families provides safe, loving homes where parents may voluntarily have their children cared for temporarily while seeking to restore stability in their lives. Alongside Families gives parents space to address their situation without the fear of losing custody and builds lasting social capital for isolated families so that they can thrive within community.

Our Hosting Ministry Team:

We are a volunteer-driven, staff-supported organization in the Carolinas focused on family preservation. Our dedicated volunteers serve the community and are supported and directed by our staff who passionately invest their lives in engaging churches, supporting and training volunteers, coordinating the hosting of children and coaching of parents, and much more.

Our Core Values:

• Gospel-Centered: Am I living out the Great Commandment and the Great Commission?
• Grace: Am I suspending judgement and seeking to understand?
• Community: Am I choosing together instead of trying to go-it alone?
• Relationship: Am I emphasizing relationships over transactions?
• Dignity: Am I empowering and doing-with rather than compelling and doing-for?
• Excellence: Am I rooting my service in best practices and what works?

Intake Coordinator Position (Asheville)

OVERVIEW

Alongside Families is seeking a part-time (20 hrs/week) Intake Coordinator to support both isolated families that we serve in the greater Asheville, NC area, and volunteers in local churches serving those families.

In this position: You will be the primary staff member in the Asheville area responsible for oversight of the family intake process. You will address requests for support, learn more about a family's story, and then facilitate meetings and agreements between requesting families and volunteers. You will ensure proper documentation throughout.

In addition, you will provide training, supervision and discipleship to volunteers with an emphasis on building leaders who build leaders: empowering them to develop their skill sets and learn new skills to serve parents in need with excellence.

This position is a pastoral role within our organization and is responsible for welcoming and setting at ease those seeking support and the spiritual encouragement, training and mentoring of volunteers. Pastoral duties include prayer, devotions, sharing Scriptures, and re-centering focus on the Gospel-centrality of our mission.

EDUCATION AND EXPERIENCE

An ideal candidate will have a bachelor's degree in social work or another human services-related field but strong experience working with vulnerable families will also be considered.

In addition, an ideal candidate will have a background engaging with Gospel-centered churches and will have a passion to call out the Body of Christ to serve the marginalized. She/he should feel called to minister Christs love to isolated families and should share our passion for keeping families intact. She/he will be a self-starter who is comfortable taking ownership and serving with excellence.

CULTURE & FIT

Success at Alongside Families depends not only on a persons skills but also on their ability to match our values and culture. If you answer yes to the following questions, you may fit into our team. Be prepared to give concrete examples of how you embody these values during the interview process.

• Do you have a strong ability to multi-task and keep track of many moving pieces?
• Are you known for getting the details right and the thoroughness of your work?
• Are you a great communicator with a warm communication style?
• Are you persistent when trying to solve a problem?
• Are you able to stay calm and decisive in challenging situations?
• Are you flexible when your day must shift direction?
• Are you compassionate? Can you hold space for someone elses story?
• Are you able to easily learn and navigate technology?
• Do you work well with others? Able to lead a team of diverse people?
• Are you able to readily build meaningful relationships (create trust) with people?
• Do you feel that no job is beneath you and are willing to accomplish what needs to be done?
• Do you lead a Gospel-centered life and bring that centrality into your work as well?

ROLES & RESPONSIBILITIES

The Intake Coordinator will have two primary roles:

1. Volunteer training, cultivation, and engagement

2. Intake of Families in Need

1. Volunteer training, cultivation, and engagement

• Schedule, coordinate and lead volunteer Interest Meetings and Foundations Training
• Onboard volunteer applicants
• Identify volunteer strengths and weaknesses and support volunteers to further develop required skills where needed
• Lead with a multiplication mindset: build leaders who build leaders
• Cultivation and stewardship of volunteer relationships
• Help complete home evaluations for prospective Host Families as needed

2. Intake of Families in Need

• Receive new intake needs from the Support Line Coordinator and follow through with all aspects needed to begin serving a family in need
• Arrange and facilitate meetings between families in need and assigned volunteers
• Ensure that volunteers have what they need in place to care for a child entering their home
• Ensure that all required paperwork and documentation is completed before a hosting begins

Other Requirements: Other duties in addition to those listed above may be assigned. Alongside Families team members share in all work needed to meet the current needs of the ministry.

DETAILS, LOCATION, & COMPENSATION

This position is part-time, non-exempt, and reports to the Asheville Area Coordinator.

Flexibility required: Work during evenings and weekends will be needed at times (family service crisis needs, intake/hosting meetings, supervision, events, training). The Intake Coordinator will share the on-call schedule rotation with the AVL Area Coordinator and Family Care Coordinator. This position requires general availability during business hours to support volunteers and parents served as needed (this position will not be set hours each week) but also allows for flexibility in your schedule.

Candidate must live in Buncombe County, must be willing to drive to serve families across Buncombe County and outside of the county as needed, must be able and willing to safely transport clients (adults and children) when needed and must have reliable transportation and a drivers license.

Candidate will work from home with in-person weekly staff meetings. Candidate will regularly spend time out in the community as part of their work.

Background checks and reference requirements: Candidate must be able to pass background checks: fingerprinting, federal and state criminal background checks, sexual offender registry, and child abuse registry.

Alongside Families is a nonprofit religious organization: In compliance with our bylaws and policies, candidate must provide a suitable pastoral character reference from a home church they are regularly attending and

actively committed to and must adhere to and sign the Alongside Families Statement of Faith and Christian

Fellowship Commitment.

Compensation:

• 5 weeks of PTO
• 11 paid holidays in addition to PTO
• Mileage reimbursed at the federal mileage rate
• Wages: $20 per hour
• No medical/health benefits available at this time

Email your resume and cover letter to Amanda Cantu Pace, Alongside Families Asheville Area

Coordinator: amanda@alongsidefamilies.org for a link to a Get Acquainted Worksheet as the first step in our hiring process.

Your cover letter should include briefly sharing why you are drawn to this position and what unique perspective/gifting/passion you would bring to the position

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Asheville, NC 28806: Relocate before starting work (Required)

Work Location: Hybrid remote in Asheville, NC 28806