Intake Coordinator

Title: Intake Coordinator (In-Office)Hourly Rate: $14-17 / hourLocation: Luling, LA*THIS IS A RETAINED SEARCH - PLEASE DO NOT CONTACT ME/THE FIRM IF YOU ARE A RECRUITER*About Loyd J Bourgeois Injury & Accident LawyerWe’re not just another law firm; we’re a team of passionate professionals committed to advocating for individuals who have been injured in accidents. We build lasting relationships with our clients and take pride in being approachable, responsive, and deeply human in everything we do. We listen first, communicate with empathy, and follow through—because no one should have to navigate the legal system or battle bureaucracy alone. We practice and offer work life balance to our employees - we are parents and we get the balance that is needed!As a growing tech-driven firm, we hold client experience and results to a high priority - we genuinely care about the people we serve. Our mission is simple: to secure fair compensation for our clients—and we’ve been doing that successfully for years. We are seeking an Intake Coordinator who will serve as the first voice potential clients hear and play a critical role in shaping their experience with our firm. This is not a passive answering role—it is an opportunity to make a meaningful impact by helping people during difficult moments and ensuring they receive the support they need. To learn more, visit our website: total PTO days (2 weeks of vacation + 1 week of sick time on a pro-rata basis based on start date) + firm-observed holidays100% paid health insurance for the employee + 25% paid health insurance for dependentsLife insuranceA 401(k) plan with a firm matchPotential for an annual discretionary performance bonusResponsibilities:Serve as the first point of contact for prospective clients, handling calls with professionalism, empathy, and confidenceGather complete intake information, including injury details, accident circumstances, and insurance informationNavigate conversations effectively to uncover potential injury claims, even when callers initially focus on other concernsEvaluate case viability and follow established intake procedures to sign, defer, or decline matters appropriatelySign cases with significant injuries for further investigation, even when liability questions remainManage difficult, emotional, or resistant callers with professionalism and sound judgmentAccurately document intake information within Filevine and maintain clean, organized recordsConduct follow-up outreach with leads and track status updates throughout the intake processCoordinate with the case management team to ensure a smooth transition after a case is signedMaintain a working knowledge of the firm's practice areas and case criteria to answer questions confidentlyRequirements:1+ year of experience in a customer-facing, intake, call center, client coordination, or customer service roleExceptional verbal communication skills and the ability to confidently guide conversationsComfortable asking direct questions and gathering sensitive information in a professional mannerStrong attention to detail and data entry accuracyAbility to multitask and manage a high volume of calls in a fast-paced environmentReliable, punctual, and committed to working in an in-office settingStrong problem-solving skills and sound judgmentComfortable learning and utilizing technology platforms and software systemsBonus Experience:Experience working in a law firm, medical office, or insurance environmentExperience with Filevine or similar case management softwareBilingual in English and SpanishPlease note that this job description is intended to provide a general overview of the position and is not representative of all responsibilities, duties, and skills required. Loyd J Bourgeois Injury & Accident Lawyer is an equal opportunity employer. The position is located in the firm’s Luling, LA office. Relocation Assistance is not offered for this position. Applicants must be legally authorized to work in the United States.