Intake Coordinator

Caringhand Home Health Solutions, Inc’s mission is to provide professional and paraprofessional services to clients in their homes assigning them to achieve the highest level of potential in their day-to-day self-care activities. We are committed to providing high quality, multidisciplinary care by professionals who recognize the need for comprehensive assessment of needs from both the client and professional’s point of view.

Are you organized, people-focused, and passionate about helping patients get the care they need? Join our team as an Intake Coordinator and play a key role in guiding patients from hospital to home. You'll be the first point of contact for patients, families, and referral partners — coordinating care, verifying coverage, and setting the foundation for an excellent home health experience.

We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care.

Please note that this is a Non-Exempt role at $22 to $25/hr.

Responsibilities

• Evaluate patient referrals and gather required documentation, including history and physical reports and Face-to-Face (F2F) encounter documentation.
• Verify insurance coverage and obtain prior authorizations for home health services.
• Coordinate with hospital discharge planners, case managers, and clinical teams to facilitate safe and timely patient transitions to home.
• Interview patients and families to assess home care needs and provide the care team with relevant information for care planning.
• Complete and maintain accurate referral records and intake documentation.
• Serve as a liaison between the organization, hospitals, and insurance providers to support efficient referral coordination.
• Track referral data, participate in team meetings, and keep leadership informed of delays or barriers to care.
• Perform other duties as assigned/required to support patient services.

Requirements

• Must be at least 18 years of age.
• High school diploma required; prior experience in medical administrative support preferred.
• Strong written and verbal communication skills, including a professional and courteous phone manner.
• Proficiency in computer use, data entry, and standard office software.
• Friendly, professional demeanor with the ability to build and maintain positive relationships with patients, families, and referral partners.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Valid driver’s license and access to a reliable personal vehicle.

Benefits

• Generous PTO Policy
• Wellness Days
• Paid Sick Days
• Paid Bereavement Leave
• Skills Training & Development
• Company Social Events
• Referral Bonus
• 401(k) With A Company Match
• Health Insurance (Medical, Dental, and Vision Options)
• FSA