Intake Coordinator

Are you organized, people focused, and comfortable helping others navigate new or unfamiliar processes? Do you enjoy creating a welcoming experience while keeping details, documents, and next steps organized?Well, you’re in the right place! Refugee Women’s Alliance (ReWA) is hiring an Intake Navigator to join the team in Seattle, WA to support clients through the first steps of accessing immigration legal services.Key Details:Pay: $25-$29 per hour depending on experienceBenefits: Medical, dental, vision, life insurance, LTD, 403(b), PTO, paid holidays, and moreLocation: Primarily onsite role (four days onsite, one remote, once onboarded) based at ReWA’s MLK office in Seattle, with regular travel to other ReWA locationsSchedule: Full time, Monday-Friday, 37.5 hours/weekWho We Are:Refugee Women’s Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award winning services to refugee and immigrant women, families, and communities throughout King and Snohomish Counties.ReWA’s Immigration Legal Services program helps individuals and families navigate immigration processes and access high quality, ethical legal support. As the program grows, ReWA is continuing to expand and strengthen how clients access and move through its services.To learn more, visit rewa.orgWhat You’ll Do:As Intake Navigator, you’ll be one of the first points of contact for clients entering ReWA’s Immigration Legal Services program. You’ll help clients move smoothly through the intake process by gathering information and documents, coordinating consultations, collecting payments, and making sure everything is ready for a successful handoff to the legal team. Because you’ll connect with clients across the program, you’ll play an important role in creating a welcoming, organized, and responsive experience from the very beginning.Responsibilities include:Client Intake & Service CoordinationMonitor new client referrals and intake submissionsReview submitted information and connect with prospective clients about next stepsCreate and maintain client profiles in eImmigrationCoordinate consultations and appointments with the appropriate attorneys, DOJ accredited representatives, or program staffHelp clients understand what information and documentation is needed before their appointmentSupport a smooth handoff from intake to the appropriate legal services team memberDocuments, Payments & Case Management SupportCollect eligibility and other requested documentation prior to consultationsUpload and organize client documents in eImmigrationHelp clients submit or scan documents onsite when neededCollect consultation payments for fee based services and process card payments through eImmigrationCollect money orders from other ReWA offices and coordinate their return to the MLK office for reconciliationMaintain accurate and confidential client information throughout the intake processClient & Program SupportProvide a welcoming and professional first experience for individuals accessing immigration legal servicesCommunicate clearly with clients about appointments, documentation, payments, and next stepsCollaborate closely with attorneys, DOJ accredited representatives, the Program Supervisor, and other ReWA staffSupport clinics and other program activities as neededHelp identify opportunities to make the intake process more efficient and client friendlyWho You Are:You’re a warm, organized, and confident communicator who enjoys helping people navigate processes and making sure details don’t fall through the cracks. You’re comfortable using technology, managing multiple priorities, and handling sensitive information with care. Most importantly, you understand how much a positive first interaction matters and enjoy helping people feel welcomed, informed, and supported.Qualifications Include:2+ years of administrative, client service, intake, scheduling, or related experienceStrong customer service and communication skillsExcellent organization, attention to detail, and follow throughComfort learning and working within database, case management, or other digital systemsAbility to handle confidential client information, documents, and payments accuratelyAbility to manage multiple priorities in a busy, client facing environmentExperience in a nonprofit, legal, immigration, healthcare, or other client service setting is a plusPrevious intake or case management system experience is a plusSpanish, Dari, or Pashto language skills are strongly valued; other language skills are also welcomeAbility to pass a pre-employment background checkA Few Things We’d Love to See: You’ll thrive in this role if you enjoy connecting with people, keeping details organized, and helping clients feel confident about what comes next. You’re someone who takes ownership, follows through, and is excited to be an important first point of connection for immigrant and refugee communities.ReWA is committed to building a diverse, inclusive workforce and workplace. We actively seek to minimize implicit bias during our hiring process. Women, minorities, immigrants, refugees, and members of other historically underrepresented communities are especially encouraged to apply.ReWA is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, gender identity, national origin, disability, age, veteran status, or any other status protected by law.