Intake Coordinator - Surrogacy Agency

Company Description SurrogateFirst is a full service surrogacy agency founded and operated by former intended parents and experienced surrogates who understand the emotional and practical aspects of the surrogacy journey. The organization is committed to helping people realize their family-building goals with care and professionalism.Role Description The Intake Coordinator position is a full-time remote role responsible for managing initial inquiries from prospective surrogates and guiding them through the intake process. Your main focus is to build relationships with applicants and conduct intake interviews. You will be expected to fluently explain our program steps and requirements, and coordinate follow-up communication till match. This role also involves providing empathetic, non-judgmental support, monitoring case progress, and proactively identifying any barriers to care or documentation so that participants feel informed and supported throughout their journey. QualificationsStrong Communication skills, including clear written and verbal communication and the ability to explain complex information in an accessible way.Customer Service skills, with experience providing empathetic, responsive support to individuals in sensitive or emotionally charged situations.Case Management skills to organize intake information, track progress, coordinate documentation, and ensure timely follow-up.Strong organizational and time-management skills, with the ability to manage multiple cases in a remote environment.Comfort with digital tools, electronic records, and virtual communication platforms.Associate or bachelor’s degree in a related field (such as healthcare administration, social sciences, or counseling) or equivalent experience is preferred.Plus: knowledge of reproductive health, fertility treatments, and surrogacy processes.Plus: bi-lingual in Spanish, fluent in written and spoken.