About Us

Blue Sun Healthcare is a mobile wound care service providing high-quality, patient-centered wound management directly to homes, skilled nursing facilities, assisted living communities, and residential settings. Our mission is to reduce hospitalizations and improve healing outcomes while treating patients where they are most comfortable. Our Mission Statement: The Right Care. The Right Time. The Right Way.

Position Summary

The Intake Specialist / Care Coordinator serves as the first point of contact for all incoming patient referrals in a fast-paced, mobile wound care organization. This role is responsible for managing referrals from multiple channels (phone, fax, email, EHR integrations), ensuring accurate data entry, verifying insurance eligibility, and coordinating timely patient scheduling with clinical teams.

The ideal candidate thrives in a high-volume healthcare environment, is detail-oriented, and understands the urgency and complexity of wound care coordination across Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Home Health, and other post-acute settings.

Key Responsibilities

Referral Intake Processing

• Receive and manage referrals via:
• Phone calls
• Electronic fax systems
• Secure email
• EHR/portal integrations
• Accurately enter patient demographics, insurance, and clinical details into the EHR
• Ensure all required documentation is complete prior to scheduling

Insurance Verification

• Verify patient insurance eligibility and benefits
• Identify authorization requirements and initiate requests as needed
• Communicate coverage limitations to internal teams

Care Coordination & Scheduling

• Coordinate patient visits with mobile providers based on:
• Geography and route optimization
• Clinical urgency
• Facility preferences
• Communicate scheduling updates with facilities, patients, and providers

Communication & Relationship Management

• Act as liaison between:
• Referral sources (SNFs, ALFs, hospitals, home health agencies)
• Internal clinical teams
• Billing and administrative departments
• Provide timely updates on referral status

Documentation & Compliance

• Maintain accurate, timely, and compliant records in accordance with HIPAA regulations
• Ensure all intake processes align with company SOPs and payer requirements

Process Improvements

• Identify inefficiencies in intake workflows and recommend improvements
• Support implementation of automation tools and AI-driven intake solutions (as applicable)

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• 2+ years of healthcare intake, care coordination, or medical administrative experience
• Experience working with:
• Electronic Health Records (EHR)
• Insurance verification systems
• High-volume referral environments
• Strong understanding of:
• Medicare, Medicaid, and commercial insurance basics
• Excellent organizational and multitasking skills

Preferred Qualifications

• Experience in wound care, home health, or post-acute care settings
• Familiarity with mobile healthcare delivery models
• Knowledge of prior authorization workflows
• Experience handling electronic fax platforms and referral portals

Key Competencies

• Attention to detail and accuracy
• Ability to prioritize in a fast-paced environment
• Strong communication and interpersonal skills
• Problem-solving and critical thinking
• Tech-savvy and adaptable to new systems

Compensation & Benefits

• Competitive hourly compensation (based on experience)
• Health, dental, and vision insurance
• Paid time off (PTO)
• Opportunities for growth within a scaling healthcare organization