Intake Specialist

Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports the career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency.

Position Overview: The Intake Specialist is the first point of contact for inquiries from potential clients and other community members. The Intake Specialist provides information, assists prospects with the application process, determines eligibility and then coordinates with the prospect to begin their Second Chance Journey.

Reports to: Client Services Manager

Essential Duties & Responsibilities:

• Informs organizations, community partners and prospects about the Ready4Work Program.
• Completes an Intake Questionnaire.
• Completes data entry into ETO (system of record).
• Continues follow-up on necessary documentation so that a prospect can start the program.
• Continues follow-up with the prospect until Orientation.
• Conducts background checks and validates the information provided by prospects.
• Refers ineligible candidates to other community partners / agencies when necessary.
• Be willing to assist with drug testing.
• Responsible for maintaining weekly and monthly metrics.
• Other duties as assigned.

Education / Experience / Qualifications:

• HS Diploma or GED required. College degree preferred.
• 2-3 years customer service, clerical, or administrative experience.

• Experience working with marginalized or underserved populations preferred.

• Effective verbal and written communication skills.
• Must possess excellent interpersonal skills.
• Must be detail oriented.

• Comfortable using computers, running reports, and learning new software.
• Proficiency with Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, Teams, as well as electronic client records, and staffing software required.

• Collaboration, teamwork, and ability to multi-task.
• Ability to adapt to change in a fast-paced environment.
• Must have a valid driver’s license, clean driving record, and reliable transportation.
• Must be able to clear a Level I Background check through the Department of Corrections.

• Must be able to lift up to 15 lbs.

Job Type: Full-time

Location: Cocoa, Florida