Intake Specialist

Social Security Disability Intake Specialist — PST / Bilingual SpanishLocation: RemoteSchedule: Monday–Friday, 12:00 PM–8:00 PM PSTCompensation: $22–$25/hourAbout the RolePond Lehocky Giordano is growing its Social Security Disability practice and is seeking a Bilingual Spanish Social Security Disability Intake Specialist to join our remote team.You’ll serve as an important first point of contact for current workers’ compensation clients who may also qualify for Social Security Disability benefits. You’ll guide clients through the initial intake process, gather information about their work and medical history, explain what to expect, and help qualified clients take the next step with our legal team.The ideal candidate is a confident communicator who can build trust quickly, communicate effectively in both English and Spanish, and stay organized in a high-volume environment.What You’ll DoContact current workers’ compensation clients to explain Social Security Disability benefits and screen for potential eligibilityConduct detailed intake interviews in English and SpanishGather information regarding work history, medical conditions, treatment, and daily limitationsExplain the SSD process and next steps clearly and compassionatelyComplete intake questionnaires and obtain electronically signed documentsMaintain accurate and thorough notes and client information in internal systemsCoordinate with attorneys and case teams to transition qualified casesFollow up consistently with clients who are difficult to reachProvide a professional and compassionate experience to clients throughout the intake processMeet daily call, activity, and performance expectationsWhat You BringFluency in English and SpanishStrong phone presence and excellent interpersonal communication skillsWarm, patient, and empathetic approach when speaking with clientsExcellent listening and attention to detailComfortable working in a high-volume call environmentStrong organization, documentation, and follow-throughComfortable learning case management software and Microsoft OfficeAbility to work independently in a fully remote environmentMust be located in the United StatesNice to HaveExperience in a law firm, legal intake, call center, or client services environmentFamiliarity with Social Security Disability/SSDI/SSIWorkers’ compensation experienceFamiliarity with medical terminologyExperience working with bilingual or Spanish-speaking clients