Job Summary:

The Intake Specialist is responsible for handling the intake process with all new admissions, performing biopsychosocial assessments, as well as being included on the Admissions Department on-call rotation.

Duties/Responsibilities:

• Conduct initial assessment of all new patients; interview and evaluate patients and family members
• Work directly with prospective patients and family members
• Complete all intake documents and patient assessments to include biopsychosocial
• Develop and implement patient management plans, including the initial treatment plan, the recording of progress notes and the provision of continuity of care
• Participate in monitoring and evaluating the quality and appropriateness of patient care
• Participate in interdisciplinary treatment team
• Perform urinalysis with patients as needed
• Prepare eligibility and benefits for new patients through insurance and 3rd party payers
• Comply with company and department policies and procedures, quality assurance, safety, environmental, infection control, and comply with requirements of accreditation and regulatory agencies
• Attend and participate in staff development programs, department related conferences, and administrative meetings
• Establish and maintain appropriate network of professional contacts
• Work with Business Development team on referral outreach
• Participate in on-call rotation for admission calls
• Perform other related duties as assigned or requested

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment

Education and Experience:

• Associates Degree required
• Minimum of 3 years of experience in the field of Substance Abuse in an agency setting required
• Experience with insurance benefits preferred
• Experience working with patient families preferred
• Understanding of diagnosis codes preferred
• Experience with EMR system preferred
• Experience with CMR system preferred

License/Certification:

• Valid CSC-AD, CAC-AD, or ADT required
• CPR certification preferred
• Narcan training certification preferred