Intermodal Coordinator (Truck)

Intermodal Coordinator (Truck)Position Summary: Responsible for handling, monitoring, and coordinating shipments for door collection and/or delivery. Works collaboratively with internal and external organizations to ensure Intermodal cargo is moved in an efficient and expedited manner. Follows standard operating procedures established by the Intermodal Department. Utilizes and maintains required work tools. Identifies and elevates problems or issues to management.Functions & Duties:Dispatch: Analyze, plan and prioritize inland haulage according to import/export timetables, terminal/rail schedules, special equipment needs, and client-specific delivery conditions. Facilitates the movement of containers that have been miss-routed and/or improperly discharged due to vessel by-passes, errors, or equipment emergencies. Responsible to confirm and manage in-house truck availability. Procure spot rates for lanes not previously negotiated with truck vendors. Ensure over-the-road compliance for all hazardous door moves. Creates and issues work orders for the door collection and/or delivery in accordance with established truck rates and distribution percentages.Service Delivery Coordination: Monitors shipments by tracking and tracing containers, via multiple interfaces, to ensure door appointments are met and cargo is loaded/delivered timely. Communicates to customer(s) of potential delays or issues preventing dispatch and maintains customer interactions until all delivery requirements are satisfied. Works collaboratively with internal departments to expedite transport, including but not limited to: Overseas Offices Home office Customer service Operations Sales. Discern and elevate to management matters that require additional support. Manages a significant volume of telephone and written communication within agreed upon Service Level Agreements.Cost Management: Notify and invoice/rebill customers for additional transport related expenses including but not limited to: Pre-pulls Revenue generating trucker yard and container yard storage Multi stops Drop and picks. Research and reconcile truck and customer invoice discrepancies. Identify opportunities through micro analysis of customer locations for cost savings which includes match backs/one ways. Determine, if requested by vendors, whether accessorial charges are applicable.Vendor Management: Monitors and reports trucker performance to Management. Documents pertinent dispatch-related information to ensure maintenance of timely and accurate records. Develops and maintains rapport with vendors.Miscellaneous Related Duties or Projects As Assigned:Knowledge, Skills, Abilities:Knowledgeable of Intermodal general operating proceduresProficient computer skills to include LARA and all Microsoft Office applicationsDetail-Oriented person with strong organization skillsWorks collaboratively with team membersPossesses excellent written and verbal communication skillsDemonstrates strong customer service skills and passionGood interpersonal, organizational and problem solving skillsFollows company policies and proceduresQualifications:Education Required/Preferred Education Level Required High School Diploma or GED Preferred Bachelor's DegreeWork Experience Years of Experience General Experience 1-3 yearsAt CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $62,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate's qualifications, skills, experience, and location. In addition to base salary, this position may be eligible for: Performance-based bonuses, Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off, and Professional development opportunities.We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.