We are looking for a detail-oriented Technical Customer Support to join our team in Opa Locka, Florida for an on-site FULL TIME WITH BENEFITS opportunity. The ideal candidate will play a key role in ensuring the accuracy of inventory records and supporting operational efficiency. This position requires strong analytical skills, effective communication, and the ability to manage high-volume inventory processes.

Key Responsibilities (including but are not limited to):

·      Manage warranty part orders in coordination with the Service Team

·      Process customer purchase orders and internal service parts requests

·      Create sales orders, issue invoices, and provide confirmations

·      Place purchase orders with factories/suppliers and track status

·      Coordinate warehouse receiving and outbound shipments

·      Resolve warehouse discrepancies related to incoming parts

·      Conduct physical inventory checks and cycle counts

·      Arrange logistics and manage inbound/outbound freight

·      Identify parts based on exploded views and technical breakdowns

·      Assist customers and service technicians with parts compatibility and availability

·      Support warranty claims and product issues

·      Maintain and update product/parts information in ERP system

·      Process payments for non-warranty items or non-term accounts

·      Collaborate with Operations Manager to manage stock levels

·      Manage U.S. Parts Distributors network

ALL QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS at 786-897-7903

·      2+ years of experience in a customer service or administrative support role (preferably in a parts-related position)

·      Strong understanding or experience with technical products, especially in the commercial laundry or foodservice equipment or similar mechanical industries

·      Familiarity with ERP/accounting systems such as Sage, SAP, QuickBooks, Peachtree, etc.

·      Proficiency in Microsoft Office (Excel, Outlook, Word)

·      Strong customer service and communication skills

·      Bilingual (English and Spanish)

·      Ability to read and interpret technical documents, parts diagrams, and manuals

·      Hands-on, problem-solving attitude

Benefits:

·      Competitive salary: $22–$28/hour, based on experience

·      Bonus Program

·      Medical, Dental 80/20

·      Opportunities for advancement – we promote from within

Preferred but Not Required:

·      Background in commercial kitchen equipment, appliance repair, HVAC, or similar technical industries

·      Experience with inventory control and parts logistics

ALL QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS at 786-897-7903