Responsibilities Manages stocked items for customers and provides information to customers on price, product uses and technical specifications. Serves as point of contact for all requisitions/requisition alerts. Follows up on overdue requests for assistance. Enters and manages requisitions in the supply automated system. Manages requisition modifications for assigned open orders. Reviews end‑item status and other pertinent information to develop or modify parts strategies to resolve and eliminate the recurrence of production unfilled orders. Researches alternative methods of support to resolve urgent/priority item requirements. Recommends other approved sourcing options when faced with long lead times and identifies potential sources of supply for emergency requirements only when there is an order. Investigates and corrects data entry problems and material ordering problems. Investigates customer complaints and deficiency reports and provides identification of causes to appropriate authorities. Prepares appropriate responses to general inquiries by DLA customers. Requirements Must be a U.S. citizen. Tour of Duty: Set Schedule 0600-1430. Security Requirements: Non-Critical Sensitive. Appointment is subject to the completion of a favorable suitability or fitness determination; unfavorably adjudicated background checks will be grounds for removal. Fair Labor Standards Act (FLSA): Non‑Exempt. Selective Service Requirement: Males born after 12‑31‑59 must be registered or exempt from Selective Service. Recruitment Incentives: Not Authorized. Bargaining Unit Status: Yes. Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. Defense Acquisition Workforce position. Must complete DoD certification and other requirements. Qualifications Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. If using education to meet basic qualifications, you must submit a transcript as supplemental documentation. Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position, typically in or related to the position to be filled. Applicants must possess one year of specialized experience equivalent to the GS‑07 level or equivalent under other pay systems. Experience with retail supply and inventory management functions, material coordination, awaiting parts procedures, supporting repair programs and local purchase/local manufacturer processes. Experience with performing tailored customer support functions relating to consumable and/or exchangeable parts required for depot maintenance and repair activities. Experience with Order Fulfillment (including distribution system and ordering applications). Experience with procurement regulations, procedures, and policies to investigate customer concerns and identify/resolve solutions. Combination of successfully completed post‑high‑school education and experience may be used to meet total qualification requirements for grade level GS‑09. The total percentages of education and experience must equal at least 100 % to qualify for that grade level. Experience: Includes paid and unpaid experience, including volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work can provide creditable experience. Education: Provide transcripts or other documentation to support educational claims. Unless otherwise stated, unofficial transcripts are acceptable at time of application. Additional information about graduate and foreign education requirements, DoD acquisition certification, and continuous learning points are available upon request. #J-18808-Ljbffr