Inventory Specialist

Customer Operations CoordinatorLocation: Maple Grove, MN 55369Duration: 7 Months contract possible extension and/or hirePay Rate: $22 - $24/hr. on W2Shifts: Monday - Friday 8:00am - 5:00pm CTNote: Needs to be open to a possible commute towards the Minneapolis Airport in case the location moves sometime in the next 12 mos.Job Summary:This position handles the day-to-day client relationship with Black Box clients from a warehouse perspective. This role acts as the client liaison to meet their ongoing technology needs through data entry, customer service, reporting/trouble-shooting issues, staging products and making recommendations on product alternatives and materials.Responsibilities:Monitor client ticketing system and entering manual data entries into ERP; respond to client ticketing system within 24 hours to maintain service level agreement (SLA).Work on sales orders and service tickets. Inform supervisors of product backorders and make substitution recommendations.Contact Service Desk staff to help with general questions and order modifications.Update the Inventory Web Portal to more accurately display data.Engage in ongoing communication with Client regarding voice product inventory levels, refurbishing needs and products to order.Answering questions and address ad-hoc requests for Clients and Third Tier Distributors.Complete miscellaneous reports requests, such as:Backorder reportVoice product threshold reportEquipment shipped/received reportProduction scheduleVoice and data refurbishing reportsDaily/weekly discussions and meetings with Client Services team.Participate in project calls with clients and Project Managers.Receive, stage, ship and reserve bill of materials.Additional duties as assigned.Qualifications:High School Diploma, or equivalent3 years of experience in product control or service coordination3 years of experience in customer service2 years of experience in inventory managementKnowledge of basic material ordering processes entering manual data entries into ERP (prefer SAP)Excellent email communicationProficiency with Smartsheet and/or excel experience