Position Details
IT and Systems Administrator Apply
Job Description
Job Description
Description
What you'll do:
What you need:
Why Join Us?
About you:
You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization. With a background in systems administration and hands-on support, you excel at troubleshooting, process optimization, and clear communication. You balance technical depth with excellent communication skills, and you enjoy building trustworthy relationships as a go-to resource for all things IT.
What you'll do:
- Provide responsive, friendly IT support for employees across multiple offices and channels.
- Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) using MDM suite
- Manage identity and access platforms (e.g., Google Workspace, AWS), ensuring proper provisioning, deprovisioning, and permission hygiene.
- Own and maintain IT knowledge base, onboarding/offboarding workflows, hardware deployment, access, IT training, and software license management.
- Administer and maintain on-prem and cloud-based systems, including servers, networks, storage, and core business applications.
- Oversee network infrastructure including switches, firewalls, wireless access points, VPNs, VLANs, and site-to-site connectivity.
- Support meeting rooms and collaboration tools (Zoom/Teams/Meet), printers, cameras, and peripherals.
- Troubleshoot and resolve hardware, software, and network issues for PCs, Macs, printers, switches, APs, and more.
- Implement and monitor security controls, including endpoint protection, MFA, patching, encryption, and vulnerability remediation.
- Develop, document, and maintain scalable standard operating procedures for IT processes.
- Implement IT asset management systems and maintain inventory accuracy.
- Recommend, deploy, and manage tools for monitoring, ticketing, and automation.
- Collaborate with department leaders to proactively deliver technology solutions, matching business needs.
- Create guides and educational content to help employees navigate IT best practices confidently.
- Identify practical, cost-effective ways to strengthen Vital Bio’s technical environment and security posture.
- Manage backup/DR solutions and ensure operational readiness through regular testing and verification.
- Own IT ticketing, escalation, and documentation processes to ensure timely and efficient service.
- Lead or participate in IT infrastructure projects such as network upgrades, security hardening, tool migrations, and new system rollouts.
- Standardize and automate processes where possible (scripting, MDM policies, configuration templates).
- Partner with cross-functional teams (Operations, Finance, R&D, Quality) to ensure IT systems meet business needs.
What you need:
- 3-5+ years of hands-on IT support or systems administration experience in a collaborative environment.
- Strong expertise managing and troubleshooting Windows and macOS systems; Linux familiarity a plus.
- Solid understanding of networking fundamentals, Wi-Fi/LAN/VPN, and rack-mounted switch/AP installations.
- Proficient with MDM suites and asset management tools, including device provisioning and remote wiping.
- Demonstrated ability to independently diagnose, prioritize, and resolve IT issues, providing customer-first service and documentation.
- Skilled communicator with an approachable, professional style.
Bonus points for:
- Track record in regulated industries such as medical devices, diagnostics, or biotechnology.
- Familiarity with lab/manufacturing IT, including isolated networks, instrument PCs, VLAN segregation, and OT/IoT devices.
- Certifications (CompTIA, Cisco, Microsoft, cloud platforms) and support for compliance and audit processes.
- Experience implementing automation, monitoring, and ticketing systems.
- Experience creating process documentation and user training content.
- Scripting skills (Bash, PowerShell, Python) for automation.
- Experience with Jira/Confluence, Slack, Zoom Rooms, and asset-management platforms.
Why Join Us?
At Vital Bio, you will:
- Directly enable groundbreaking diagnostics and scientific innovation by supporting our multidisciplinary teams.
- Be a trusted technical resource and advocate for best IT practices in a collaborative, agile culture.
- Grow professionally through hands-on projects, best-in-class technology, and meaningful cross-functional work.
- Help shape the future of healthcare and technology with a company committed to excellence.
Compensation will be determined based on the individual’s demonstrated experience, education, training, relevant certifications or licensure, and other applicable business and organizational factors.
This role is a current onsite vacancy.
