Job Title: Unified Communications Engineer

10 Months

Richland WA

Description:

Highly skilled Unified Communications Engineer with 4-10 years of experience in deploying and managing Microsoft Teams phone systems, integrating with Avaya and Cisco Unified Communications systems, and other pertinent technologies. The ideal candidate will possess hands-on experience with E911 systems, AudioCodes phones, AudioCodes Session Border Controllers (SBCs) and Survivable Branch Appliances (SBAs), analog gateways, and ASCOM Wi-Fi phones. This role involves the decommissioning of the Cisco UC phone system and replacing it with Microsoft Teams phone, while continuing to operate the Avaya phone system. Furthermore, the candidate should have experience in providing technical oversight for deployments and training end users in both group and one-on-one settings.

Principal Accountabilities

• Replace Cisco UC phone system with Microsoft Teams phone.
• Ensure seamless deployment and management of Microsoft Teams phone systems.
• Operate E911 systems, preferably Intrado solutions.
• Manage AudioCodes SBCs and SBAs.
• Deploy and manage AudioCodes analog gateways and phones.
• Configure and manage ASCOM Wi-Fi phones.
• Support and troubleshoot communication systems.
• Provide technical oversight for unified communications deployments.
• Train end users in groups and individually.
• Collaborate with teams to design call flows and optimize networks.
• Maintain and upgrade communication infrastructure.
• Participate in system maintenance, including change management and on-call support.
• Develop technical standards and procedures for resolving voice service issues.
• Mentor junior colleagues.

Required Education and Experience

• Bachelor's degree in computer science, Engineering, Telecommunications, or a related field or proven related experience.
• Preferred Certifications - CCNA-Voice, CCNP-Voice, Microsoft 365 Certified: Teams Voice Engineer or relevant telephony certifications.

Required abilities and skills

• 4-10 years with Microsoft Teams phone, Avaya, and Cisco UC systems.
• Experience with E911 systems (Intrado preferred).
• Experience with telephony network tech (AudioCodes SBCs, SBAs, analog gateways, phones preferred).
• Experience with ASCOM Wi-Fi phones setup and operations.
• Technical oversight for deployments.
• Training end users in groups or individually.
• Knowledge of VoIP tech and network protocols.
• Strong problem-solving skills.
• Ability to work independently and in teams.
• Communication and project management skills