Location: Guaynabo, Puerto Rico

The IT Business Partner serves as the liaison ensuring connection between IT and our operational business units. This role ensures technology solutions support business goals, improve service delivery, and enable strategic growth. The successful candidate will translate operational needs into technology requirements, guide solution delivery, and champion adoption of digital tools — driving measurable business outcomes across the organization.

Responsibilitie:

Build and maintain trusted relationships with leaders and teams within assigned operational units.

Understand business objectives and proactively identify technological solutions to support projects and business initiatives.

Document and analyze current-state processes to uncover operational “pain- points” and opportunities.

Convert business challenges into clear, actionable IT requirements.

Support project initiation, including scoping, value definition, and stakeholder alignment.

Collaborate with Project Managers and technical teams throughout delivery to ensure business needs remain front and center.

Drive communication, readiness, and change activities for new system implementations.

Support training needs and create supporting materials (SOPs, process flows, guides).

Monitor post-implementation performance to ensure benefits realization.

Manage enhancement requests and functional priorities for supported areas.

Required:

• Bachelor’s degree in business administration, Information Systems, Industrial Engineering, or related field required.
• 3–5 years of experience in Business Analysis, IT Business Partnering, or similar roles supporting cross-functional operations.
• Experience working with business stakeholders to support technology-enabled change.

***Equal Opportunity Employer M/F/V/D***