Job Description:

The Business Solutions Specialist I is a key member of our virtual call center team, responsible for providing comprehensive support to both internal and external customers. This role involves addressing a wide range of business process and technology issues, from basic inquiries to complex problems, and delivering high-level application training for end users.

Job Responsibilities

• Answer phones and manage inbound customer inquiries in a virtual call center environment.
• Provide support for a variety of business process and technology issues, ensuring quick and effective resolution.
• Conduct high-level training sessions for end users on various applications, ensuring they are well-versed in the tools necessary for their roles.
• Maintain detailed records of customer interactions, issues, and resolutions to ensure continuity and quality of service.
• Work closely with internal teams to escalate and resolve more complex issues when necessary, ensuring a seamless customer experience.
• Works with internal and external clients in the implementation and/or modification of applications, systems or programs
• Evaluates client needs, identifies configurations that support business processes, executes on delivery and implementation plans, troubleshoots system setups and provides training and end-user support during and after the implementation process
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Individual contributor working with limited oversight
• Performs all other duties as assigned by management

  Experience

  • Typically requires 2+ years of related work experience
  • Title Industry and Real Estate knowledge and experience a plus