🔐 IT Customer Support Specialist 2 | Active DOE Q Clearance Required

📍 Los Alamos, NM (100% Onsite)

💰 $32–$38/hr

🕒 Full-Time | 9/80 or 5/8 Schedule (7 AM–5 PM)

🚫 IMPORTANT – PLEASE READ BEFORE APPLYING

• Active DOE Q clearance is required at time of submission (active TS may be considered).
• Applicants without prior Q clearance will not be considered.
• This role is 100% onsite — no remote or hybrid option.
• NO C2C. NO third-party agencies. NO recruiter representation.
• We are not accepting agency submissions and do not need recruiting assistance for this role.

Why This Role Matters

Join a mission-critical IT team at Los Alamos National Laboratory (LANL), supporting national security through secure, high-impact IT operations. As an IT Customer Support Specialist, you will ensure scientists, engineers, and mission staff have reliable, secure access to LANL systems in a highly regulated environment.

This is an ideal opportunity for experienced IT support professionals who thrive in secure, customer-facing roles and already understand clearance-driven environments.

What You’ll Do

• Provide onsite IT support for user accounts, desktops, laptops, and LANL network access
• Issue and manage Multi-Factor Authentication (MFA) tokens
• Support identity verification and secure account access procedures
• Resolve and track incidents using tools such as ServiceNow
• Respond to field service requests with professionalism and urgency
• Document procedures to improve workflows and compliance
• Collect and report system availability and issue trends
• Build strong working relationships with end users and stakeholders
• Work daily in a secure, classified environment

Required Qualifications (Non-Negotiable)

• Active DOE Q clearance (active TS may be considered)
• 5+ years of IT support or technical customer service experience
• Strong experience with Windows desktop environments
• Proficiency with Microsoft Office 365 & Teams
• Familiarity with incident management systems (ServiceNow preferred)
• Excellent written and verbal communication skills
• U.S. Citizenship
• Ability to work onsite daily at LANL (two locations ~10 minutes apart)

Preferred / Differentiating Experience

• Prior support in secure or classified environments
• Experience issuing or supporting MFA/token systems
• Exposure to high-performance computing environments
• IT certifications (CompTIA, Microsoft, Cisco, etc.)

Education

• Bachelor’s degree in an IT-related field plus 5 years experience, or
• Equivalent combination of education and experience
• Not accepting candidates directly out of high school

Why COMPA Industries

At COMPA, we build careers—not short-term contracts. For over 30 years, we’ve partnered with LANL to deliver mission-critical technical and professional services. Our employees work alongside some of the brightest minds in science and engineering while supporting national security at the highest level.

✔ Competitive pay

✔ Long-term stability

✔ Mission-driven work

✔ Professional growth in a secure environment

📌 Equal Opportunity Employer

COMPA Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected veteran status.