IT Desktop support Engineer

IT Desktop support EngineerBridgewater, NJ 08807(Onsite)ContractVIP, White glove, AV supportKey Working RelationshipsThe IT Infrastructure Service Specialist regularly works with:Business users and site leadershipLaboratory Operations and Research teamsManufacturing and Quality teamsIT Infrastructure, Information Security, Applications, and Automation teamsFacilities and site operations personnelExternal service providers, as needed, for issue follow-up and supportRequired QualificationsBachelor’s degree in Information Technology, Computer Science, Engineering, Life Sciences, or a related field.Minimum 7 years of hands-on, on-site IT support experience in an enterprise environment.Strong end-user computing support experience across laptops, desktops, mobile devices, printers, peripherals, and endpoint tools.Proven troubleshooting skills across hardware, software, operating systems, network connectivity, access, and service requests.Experience with IT asset lifecycle support, deployments, incident management, and technical documentation.Preferred QualificationsExperience in pharmaceutical, biotechnology, life sciences, manufacturing, or other regulated environments.Exposure to laboratory technology, scientific instrument workstations, or third-party service coordination.Experience supporting research, manufacturing, laboratory, executive, or business-critical teams.Relevant certifications such as Microsoft, ITIL, CompTIA, Cisco, or equivalent credentials.Technical Knowledge and SkillsMicrosoft Windows, Microsoft 365, endpoint management, device configuration, and software deployment.Desktop, laptop, mobile device, printer, scanner, peripheral, and conference room technology support.Basic networking concepts, including TCP/IP, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.IT service management platforms, preferably ServiceNow, with strong ticket documentation discipline.User account administration, access control, cybersecurity awareness, change management, and data integrity practices.PowerShell, Windows scripting, Linux, Excel macros, or automation experience is a plus.Core CompetenciesCustomer-focused mindset with strong communication and service ownership.Strong troubleshooting, analytical thinking, and problem-resolution skills.High attention to detail, documentation accuracy, and compliance discipline.Ability to prioritize work, manage urgency, and make sound decisions independently.Professional, discreet, adaptable, and effective in cross-functional collaboration.Physical and Work RequirementsAbility to provide on-site support across office, laboratory, conference room, and technical areas.Ability to install, connect, move, and troubleshoot computers, monitors, printers, and peripherals.Ability to respond quickly to time-sensitive issues impacting business, laboratory, or manufacturing operations.Occasional travel between supported company locations may be required.