Job Overview Position Title: IT Desktop Support Technician 1 (Student Position) Job No: 497625 Work Type: Student Employment – General Department: IT Services Location: Big Rapids, MI 49307 Advertised Salary: $13.73 – $13.99 per hour Position Summary The primary role involves delivering efficient and user-friendly support services for a range of basic IT-related issues. This position is pivotal in resolving common usage problems and addressing various requests that necessitate IT intervention. You will be expected to interact directly with customers, providing prompt and effective solutions to their IT concerns. This role is crucial in maintaining the smooth functioning of IT services, ensuring that all users can efficiently utilize the technology resources available at the university. Essential Duties / Responsibilities Team worker Learning Knowledge Articles and pre-made Scripts Learning and adapting to new technologies to keep abreast of the latest developments in IT support Qualifications Preferred foundational understanding of IT support services Technically proficient individual Excellent communication skills Capable of explaining technical information in an accessible manner to users with varying levels of IT knowledge Additional Information Number of Positions Available: 2 Documents Needed to Apply: Resume, Cover Letter, Class Schedule Job Close Date: March 27, 2026 EEO Statement Ferris State University, an affirmative action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement. #J-18808-Ljbffr