Join to apply for the IT End User Services Technician role at CommonSpirit Health Responsibilities Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting, and repair of desktop, notebook, and mobile PC workstations, printers, and peripherals. Respond to incidents and problems, fulfill requests, and understand the business implications of hardware and system issues to appropriately set incident severity levels. Troubleshoot a wide variety of technical problems and engage other IT areas to resolve issues. Understand the technical infrastructure and hardware requirements, and support integration of desktop systems within enterprise standards. Monitor hardware performance and maintain a secure environment. Understand Key Performance Indicators (KPIs) and strive for operational improvements. Provide desktop support, troubleshoot complex hardware/software issues, and act as a subject matter expert for specific device types. Participate in projects, respond to customer requests, and maintain asset and knowledge management systems. Assist with device deployment, proactive maintenance, and participate in on-call rotations. Work collaboratively with users, stakeholders, and adhere to policies and procedures, contributing to policy development. Qualifications 2-4 years of experience in the service industry required. Associates degree or technical certification preferred. Healthcare experience is a plus. Overview CommonSpirit Health is committed to building a healthier future through its integrated health services, serving over 20 million patients annually across the US with more than 157,000 employees. We are dedicated to creating a just, equitable, and innovative healthcare system. Pay Range $22.89 - $33.20 per hour Additional Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Hospitals and Health Care #J-18808-Ljbffr