Position Details
It End User Support Engineer Desktop Apply
Who we are:
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to the Customers.
Job Description:
Job Title : IT End-User Support Engineer Desktop & Network Systems
Job Type : C2C
Experience : 7 to 15 years
Location : Plano, Texas
Required Skills & Experience:
- Knowledge of all software applications used within the organization.
- Responsible for tracking hardware and software inventory Skills: In-depth knowledge of Windows desktop technologies.
- In-depth knowledge of Desktop and laptop hardware.
- Intermediate knowledge of TCP/IP, DNS, and Internetworking Technology.
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Knowledge of ITIL.
- Knowledge of Server, Voice & Communications Infrastructure.
- Knowledge of various Operating systems (e.g. Windows, Linux, Apple).
- Knowledge of Audio and Video Conferencing technologies.
- Good communication Skills (both verbal and written).
Job Responsibilities:
- Single point of contact for end users to receive support and maintenance for computers and network system
- Ensure that Incidents and Service Requests have been dealt with to the Business user satisfaction
- Ensure that response time and resolution time objectives are met as defined in the SLA
- Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment.
- Customize desktop hardware to meet user specifications and site standards.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
- Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS, and remote control tools.
- Troubleshooting network connectivity in a LAN/WAN environment.
- Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
- Work with the WDS Management team to test and deploy desktop images.
- Provide and support Data Centre Activities.
- Support all Microsoft, third party and internally designed applications.
- Provide detailed documentation and communicate precisely with other IT teams as required.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems.
Qualification:
- Bachelor's degree in Computer Science, Engineering, or a related field.
