Department: IT Infrastructure
Employment Type: Full-Time
Work Mode: Rotational Shifts (Rare Night Support, only if needed)

 Job Description

As part of our core IT Operations team, you’ll ensure that every classroom runs flawlessly, every faculty member stays connected, and every challenge gets resolved — fast.

Your day-to-day responsibilities will include:

•  Handling system and hardware issues — desktops, laptops, servers.

•  Troubleshooting internet and network issues — wired and WiFi.

•  Fixing printer, scanner, and classroom AV equipment problems.

•  Supporting Outlook and email configuration issues.

•  Managing remote access tools like TeamViewer, AnyDesk, Zoom, etc.

• Keeping classroom IT infrastructure live and error-free.

•  Maintaining IT inventories and asset logs.

•  Performing regular system updates and backups.

•  Coordinating with vendors for repairs, AMC, and procurement.

 Must-Haves

• Graduate in any discipline (BCA, B.Tech, B.Sc IT preferred).

 Preferred

• 2+ years of experience in IT infrastructure support or system administration.

• Proven ability to manage day-to-day IT issues independently.

Nice-to-Have

• MCA / CCNA / MCSE or other relevant certifications.

• Familiarity with network routers, switches, Windows/Linux systems.

• Experience with classroom setups, CCTV systems, biometric devices.

Additional Info

• You may be required to support multiple centers in India.

• Rotational shifts ensure learning across different centers and systems.

• Emergency support may be needed.