IT Field Technician

Duration: 2-year initial contract duration, potential for extensions and or conversionW2 contractBenefits offered starting on day 1! Medical, dental & visionWeekly pay on Fridays!Responsibilities:Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.Provide software service, pre-sales, post-sales or service delivery support.For Mission Critical Customers, provide proactive and some reactive services.Monitor operation performance and work on corrective action plans (if needed).Provide input about Customers business and industry trend information into Account Support Plan.Mentor /Coach new hires on work process and procedures.Responsible for account growth and retention.Requirements:2-5 years of related work experience, preferably in IT support, quality, or a related field.