It Hardware Asset Management Analyst

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients Who is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value, and selection. We are looking for an individual to provide specialized Information Technology support for our strategic business partners within the client Corporate Center.

Job Title: IT Hardware Asset Management - Analyst 1
Location: Seattle, WA 98101
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift Timings: 08:30 AM To 05:00 PM PST

Job Description:

• IT Hardware Asset Analysts use strong attention to detail, communication, and analytical skills to keep hardware inventory accurate and processes running efficiently.
• This role focuses on hardware recovery, processing, disposition, and recycling, making sure devices are returned, accounted for, and handled properly from start to finish.
• Accuracy and efficiency drive our team's success. Analysts take a proactive approach, spotting issues before they become problems, driving results, and maintaining a clean and organized workspace.
• Analysts are also cross-trained on other HAM processes to build their knowledge base and provide team coverage.
• Flexibility and a willingness to lean in are key. Analysts work with PC/Mac desktops, laptops, retail selling devices, and mobile devices.

• Recover hardware from users and locations, tracking each device through the recovery process
• Process recovered devices accurately and efficiently, including inspecting devices, verifying details, and updating asset records
• Complete disposition for each device (such as redeploy, repair, recycle, or retire) following existing policy and guidance
• Prepare devices for recycling and maintain required documentation
• Use ServiceNow ITSM to track assets and keep records accurate and up to date
• Proactively monitor recovery backlog and open requests, flagging issues early and driving work to completion
• Maintain a clean, organized, and safe workspace and storage area
• Cross-train on other HAM processes (orders, break-fix, replacements, inventory) to build knowledge and provide team coverage
• Build working knowledge of IT hardware and specifications across device types.

• Exhibits exceptional attention to detail and takes pride in accuracy
• Takes initiative, anticipates needs, and addresses issues before they escalate
• Drives results, working efficiently and following through on commitments
• Leans in, stepping up to support teammates and take on new work
• Collaborates well with others and solves problems using data
• Stays flexible, adapts positively to changing priorities, and is open to learning new processes

• 1 year of experience in an analyst, financial analyst, logistics, or technician role
• BA/BS degree or equivalent work experience
• Base knowledge of ServiceNow ITSM desired
• Proficiency with the Microsoft Office suite, especially Excel
• Ability to lift 40 lbs.

• BA/BS degree or equivalent work experience