Position Details
It Help Desk Analyst Onsite Apply
Job Title: IT Help Desk Analyst (Onsite)
Location: Atlanta, GA
Duration: 6 Months+
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $30/hr on 1099
Location: Atlanta, GA
Duration: 6 Months+
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $30/hr on 1099
Client: State of Georgia
Interview Type: Either Webcam Or In Person
Note: Candidate MUST be Local to Atlanta, GA to be considered for the position
Job Description:
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to third party support vendors for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications
- 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
| Experience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc | Required | 3 | Years |
| Using and monitoring helpdesk ticket systems. | Required | 3 | Years |
| Hardware setup and software installation. | Required | 3 | Years |
| Active Directory Support | Required | 3 | Years |
| Any computer certifications would be an asset. | Desired | 1 | Years |
Recruiter Details:
Recruiter Name: Mehul at gsksolutions dot com
Contact Number: Eight three two-Two one nine-Three eight eight three
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
