Position Details
IT HELP DESK ASSISTANT Apply
Job Description
Job Function:
Responsible record-keeping requires considerable judgment in the daily activities of the Information Technology Department. This position functions as the main point of contact for the help desk. Performs administrative-level secretarial work, including highly responsible administrative support to the Department. Maintains computer system, component inventory, licensing, and assists with budgeting. The employee works with considerable independence and initiative; however, work is completed under the general supervision of the Department Director.
Career Path:
Essential Duties:
The essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.
- Administrative assistance to the Director.
- Transmit orders and instructions of the Director.
- Establish and maintain a filing system/records for the Department. Follow retention schedules according to the State Records Retention Standards.
- Answer incoming phone lines and provide technical assistance to staff and City employees, troubleshoot problems, assist with account creation, and perform various software functions.
- Prepare travel requests which include preparation of educational leave forms, mileage and meal reimbursement, and hotel reservations. Also, process educational request forms/reimbursement for employees enrolled in college classes.
- Processes and assists with the budget transfers and amendments.
- Requisition materials and supplies and enter coded invoices for payment, maintain open purchase orders, prepare check requests, and if necessary, budget transfers and amendments.
- Give out information according to department rules, regulations, and policies.
- Maintain software licensing and hardware warranty information.
- Update departmental Web Pages.
- Perform other related functions as required.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Excellent team player.
- Exceptional knowledge of modern office practices and procedures.
- Exceptional ability to maintain files and records.
- Knowledge of budget processes.
- Exceptional computer skills in Windows, Microsoft Office Suite, and the ability to troubleshoot.
- Ability to maintain confidentiality.
Required Qualifications:
- High School graduation or GED required. Associate's degree from an accredited college or university, or two (2) years training or course work in business executive secretarial or related field preferred.
- Valid Florida Driver’s License required.
- Must have proven hands-on experience as a help desk technician.
- Must have a working knowledge of the Microsoft Office Suite, automation products, and remote desktop control software.
- Ability to diagnose and resolve basic technical issues with computer systems, mobile devices, and other technical products.
- Complete the required National Incident Management System (NIMS) training within 6 months of completion of the probationary period.
Essential Physical Skills:
- Ability to communicate verbally.
- Acceptable eyesight (with or without corrections).
- Acceptable hearing (with or without hearing aid).
- Able to lift and carry weight up to ten (10bs) pounds.
- Walking or standing for periods of time.
- Able to exert up to five pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must be physically able to operate a variety of office machines and equipment including computers, copiers, telephones, calculators, etc.
Equipment:
- Computer systems and components
- Multi-line telephone
- Copier
- Calculator
Environmental Conditions:
- Works inside in an office environment.
(Reasonable accommodations will be made following existing ADA requirements for qualified individuals with a disability.)
Note: Job Descriptions are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.
The City of Mount Dora is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Mount Dora will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Mount Dora is a drug-free, smoke-free, EOE.
