Role IT Help Desk Location 100% Remote Duration 2 weeks (January 21 - February 8) Shift Flexible Project Overview Support needed for a GCC High migration (Microsoft Government platform) Migration is for one business unit; call volume expected to spike Purpose: handle end-user calls using a scripted process with escalation to full-time staff if needed Work Requirements Answer calls using a provided script Complete simple troubleshooting steps Escalate harder issues to internal staff Must use own equipment, preferably Windows, and must be able to access Citrix Fully remote Shifts / Coverage Multiple shifts Candidates should be flexible to work any shift, day and night About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at . INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text. Seniority level Entry level Employment type Contract Job function Information Technology Industries Aviation and Aerospace Component Manufacturing Defense and Space Manufacturing IT Services and IT Consulting #J-18808-Ljbffr