IT Help Desk Manager

Position: IT Help Desk Manager Compensation: $ 38 - 43 /hour, depending on experience Location: Brentwood, Tennessee Inceed has partnered with a great company to help find a skilled IT Help Desk Manager to join their team! This is a strong opportunity for an experienced IT support leader who enjoys balancing team leadership with hands-on technical involvement. You’ll oversee day-to-day help desk operations, guide Tier 1 and Tier 2 support teams, and help ensure a high level of service across a busy user environment. Key Responsibilities & Duties:Lead daily help desk operations and support workflowsManage Tier 1 and Tier 2 support team performanceOversee ticket escalations and service deliveryMaintain strong client relationshipsParticipate in client-facing support discussionsSupport cloud infrastructure-related troubleshootingProvide hands-on technical support as neededHelp improve team accountability and service quality Required Qualifications & Experience:5–7+ years of IT support or management experienceMandatory MSP experienceBackground in help desk or service desk leadershipExperience supporting technical teams and escalationsStrong client service and communication skillsUnderstanding of cloud infrastructure environmentsAbility to balance leadership and hands-on supportProactive, accountable, and solutions-oriented mindset Nice to Have Skills & Experience:Experience supporting a large user basePrevious exposure to high-service client environmentsBackground working in fast-paced support operationsComfort leading through change and escalation pressure Perks & Benefits:3 different medical health insurance plans, dental, and vision insuranceVoluntary, Short-term and Long-term disability insurancePaid time off, 401k, and holiday payWeekly direct deposit or pay card deposit Other Information:Onsite or hybrid work environment in BrentwoodSupports approximately 2,500 usersRole is focused on reducing escalations to senior leadershipStrong emphasis on service quality and team ownership If you are interested in learning more about the IT Help Desk Manager opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.