Summary:
This role involves providing technical support to end users by resolving issues with hardware, software, and network systems. The position requires technical expertise, strong customer service skills, and the ability to manage a variety of tasks, including troubleshooting, training, and equipment maintenance. Candidates will contribute to maintaining system integrity and supporting IT operations.

Position Info:

• Title: IT Help Desk Technician
• Client: RCC Associates
• Duration: 11 Months
• Location: Deerfield Beach, FL 33442
• Work Mode: Onsite

Responsibilities:

• Provide technical support for hardware, software, and network issues, including maintenance of workstations, laptops, printers, and peripherals.
• Troubleshoot user problems, identify sources of issues, and implement solutions.
• Install, configure, and maintain IT systems, including software and hardware upgrades.
• Train users on company applications and provide technical problem-solving assistance.
• Maintain logs, records, and reports for technical support activities.
• Ensure data and network integrity through preventative maintenance.
• Develop and maintain standard operating procedures for IT functions.
• Assist the IT Manager and oversee IT functions in their absence.

Skills/Qualifications:

• Strong technical knowledge of PCs, laptops, printers, and related hardware.
• Proficiency in Windows, Microsoft 365 Office, and diagnostic software.
• Experience diagnosing and resolving both onsite and remote IT issues.
• Excellent communication skills, including the ability to explain technical concepts to nontechnical users.
• Strong organizational, multitasking, and follow-up skills.
• Ability to work in a team-oriented and diverse environment.

Education/Experience:

• Degree in a related field or 2-3 years of help desk and networking experience, or equivalent work experience.

Physical Demands:

• Ability to lift and move up to 25 pounds occasionally.
• Requires standing, walking, sitting, and other physical movements.

Work Environment:

• Open office layout with moderate noise levels; job sites may have louder noise conditions